Crash Champions #0357 Surprise
In operation 7 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept us informed on the stages of repair. Customer service was fantastic. Very easy in returning a rental vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Being in an accident is stressful but the repair process was not. Mike did a great job managing the repair process and the whole team was phenomenal.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions did a great job, regularly communicated and were very professional!
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everything seems to be very good in high quality.
Repair Quality - 5.0/5.0 -
Everything is like brand new, very good workmanship.
Customer Service - 5.0/5.0 -
They're very professional. Kept me updated on the progress of the car very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
did a great job
Customer Service - 5.0/5.0 -
my agent was wonderfull
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
When we received the vehicle there was damage to the new exhaust tip that was installed, the reverse lights where not installed in place so I (the customer) had to lay on the ground while it rained and install the bulbs in place so my wife could drive vehicle home, there is some installation issues that I spoke about with the advisor from the store the work was performed at and she was very rude and talking to me like I don’t know what I’m talking about, I’ve been a master technician for Honda for the last 8 years and she shut me down and did not want to hear my concerns. Very unprofessional and very poor workmanship. Will not be referring anyone to these establishments ever. Very dissatisfied!!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The process was shady. Once the shop new how much I was getting from the insurance company, you're bill magically went up to what the insurance estimated my car to be
Repair Quality - 5.0/5.0 -
The technician did a great job replacing the parts and giving me back a beautiful clean car
Customer Service - 1.5/5.0 -
After a minor fender bender, the insurance company initially estimated the repairs at approximately $4,061. The repair shop's original estimate was around $2,500. However, after the shop became aware of the amount the insurance company was willing to cover, the final bill increased to $4,059. The significant increase from the original estimate raised concerns for me about the accuracy and transparency of the estimating process. I was also told that I had requested OEM parts rather than aftermarket parts, which I did not authorize. Unfortunately, I did not have this discussion documented in writing, making it difficult to address the issue later. My biggest concern was my interaction with the manager, Kevin. I found him to be rude, dismissive, and unprofessional throughout the process. Rather than addressing my concerns respectfully, he accused me of attempting to scam the insurance company, which I found both inappropriate and insulting. Instead of helping resolve the situation, his attitude only added to my frustration. Even though I had attitude, as a manager, he shouldn't of.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Some of the paint bubbled on the side.
Customer Service - 5.0/5.0 -
Totally very kind .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
a high-quality repair and excellent customer service
Customer Service - 5.0/5.0 -
Excellent Follow-up
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great in handling my claim with 3rd party insurance company setting up a rental car. The did a very satisfactory job on my car. The kept me informed at every step of the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. I dropped my car off on Monday and the work was completed on Wednesday.
Customer Service - 5.0/5.0 -
They were helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nice to have some great customer service