Crash Champions #0357 Surprise
In operation 7 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 5.0/5.0 -
They went above and beyond. Every staff member that I encountered on was super helpful and nice. Communication from start to finish was great.
Customer Service - 5.0/5.0 -
See other comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
During the repair process, the tow hitch was replaced with a Kia‑branded tow hitch. However, upon picking up the vehicle, I noticed that a portion of the original tow hitch remained attached and was secured with two zip ties. The service advisor who assisted me throughout the repair was not on site at the time of pickup, so another advisor photographed the issue and informed me he would share it with the original advisor and follow up. I did not receive any further communication regarding the tow hitch.
Customer Service - 3.5/5.0 -
The customer service was satisfactory, and the staff was friendly; however, this is not a shop I would feel comfortable recommending.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mike is a wonderful guy! He does a great job and goes above and beyond!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed of the progress from start to finish. Everyone I encountered provided the best customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I felt although crash champions did a fantastic job on the bodywork and it pretty much looks flawless. I felt that there was some miscommunication throughout progress was slow and inconsistent. One minute. Your vehicle is going to be ready the next minute oh we missed a few things.
Customer Service - 5.0/5.0 -
Everyone in the office was friendly and in the end, wanted me to have a good product when my vehicle was finished
Returned Clean
Likely to Recommend - 5.0/5.0 -
You have my satisfaction forever
Repair Quality - 5.0/5.0 -
Excellent workmanship. Looks like a new car again. Thanks to all that worked on my car. Mike who followed my car through, was very professional. He should get a big raise, for explaining every step in the process from start to finish.
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve did a great job communicating with me weekly or several times a week as the repair was going on. I appreciate how meticulous he was with the quality control that he did on my pick up.