Crash Champions #0506 Reading
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nice. The counter girl was super sweet. I couldn’t remember her name. But she was wonderful. Very polite and respectful and made me laugh.
Customer Service - 5.0/5.0 -
Everyone friendly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kim was very quick to respond to my concerns and get is resolved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I’m not sure on how long repairs take - for I’ve never experienced this before…so without comparison - I have no idea if this is typical, but I’m not fond of the lack of communication
Repair Quality - 2.5/5.0 -
I gave a 5 because not all the repairs were made - I’m grateful the side rear mirror was done in a timely manner, but I’m still waiting for them to call to schedule the rest of the work that needs to be done - so therefore I cannot complete this survey that has been sent to me 3 times until ALL WORK is performed.
Customer Service - 1.5/5.0 -
I can honestly say that the communication is below average between collision shop and myself to present day. Different reps say different things, phone calls aren’t being returned as they imply they will - it appears as if they fly by the seat of their pants and really aren’t that organized or perhaps they are simply overwhelmed by an abundance of work and it’s a matter of priority. Not sure
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everybody was fantastic! Jess was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks amazing, thank you so much!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I specifically requested all OEM parts to both Geico and Crash Champions and checked the box on the paper to call with estimate prior to repairs. Got no communication at all and ALL aftermarket parts.
Customer Service - 0.5/5.0 -
See comment from #1. The guy who came out to look at my car with me even had a whole discussion about OEM vs AM quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people my truck has bumper damage bringer in Wednesday bye Friday truck was ready
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0 -
I will never return for a repair nor i will ever recommend this shop
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
One week work turn to be 3 weeks