Crash Champions #0526 Baltimore
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My vehicle looks brand new but my key was damaged 😕
Customer Service - 4.5/5.0 -
I didn't really like the attitude of the personell when I reported my key as damaged. I felt like he was insinuating that it was already like that until I pushed harder.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
45 + days in the shop and I still had to go back to get my alignment fixed
Customer Service - 4.0/5.0 -
Nice and pleasant
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was completed in a timely manner, I was kept updated with the progress. The surface repair looks great, the underneath repairs appears to be well done. There was a small oversight of a missing screw. I called the company, was able to bring my vehicle in, and the matter was taken care of right away.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely refer people I know to this shop.
Repair Quality - 5.0/5.0 -
Totally awesome. I am very impressed with the service I received. Office personnel was friendly and knowledgeable. The service rendered to my vehicle was over the top. Excellent work was done on my vehicle.
Customer Service - 5.0/5.0 -
Awesome.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The work was ok but they're thieves who trashed my car, stole my glasses and bag of face masks.
Customer Service - 2.5/5.0 -
The intake person Tonya was great but the manager of the repair spot was very rude and took the the stuff that was on the floor of my car and stuffed it in the glove compartment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. Everyone was knowledgeable, professional and accommodating.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
If I can give this place a -10 I would
Repair Quality - 0.5/5.0 -
This place is a scam. They don’t explain the process, they assume you are getting your car repair and not just an estimate for insurance purposes and if you tell them you are not getting your car repair yet they are rude and attack you with a $123 fee or else they won’t give you the car back very frustrated with my experience. Had to ask for a corporate number 3,4 times and they had to call me back and gave me a name and number of another person called that person left my name and number on August 26 on his voicemail and until now he haven’t call me back. I’m even thinking about sharing my frustrated experience on social media so that others will be aware about this place. I also call Geico and let them know about the situation.
Customer Service - 0.5/5.0 -
Unprofessional