Crash Champions #0528 Pleasanton
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated being kept up to date on the status of my car everyday. Everyone was extremely polite and had the answers to all my questions. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was done quickly and efficiently. Easy experience all around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I called the repair shop to ask why there was 47 miles put on the car while it was in their care. No call back yet, and I don't expect one due to the lack of care this place generates.
Repair Quality - 2.5/5.0 -
Seems OK
Customer Service - 2.5/5.0 -
The 3 day time estimate was off by a day, it took 4 days. No phone contact with status update or readiness of the Camry. I had to call on Friday and finally, after leaving several messages, someone answered. I asked if the car was ready, the answer was yes and we close at 5:00pm. It was 4:35pm when I was informed of this after having to call them to get a status. I asked at the shop why I was not contacted. The reply was we called you several times at your cell and home numbers. Incredible how they called my home number when we don't even have one. I was then told I wrote down my cell number incorrectly. So, incompetent staff and dishonest account managers that do not take accountability for their actions. I would not go here again and am surprised this place is a preferred vendor for AAA.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and excellent workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great engagement. Listened to my needs an did exactly what I needed.
Customer Service - 5.0/5.0 -
Great folks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Readily responsive to questions and willing to accommodate a minor touchup request.
Repair Quality - 5.0/5.0 -
Good job done quickly.
Customer Service - 5.0/5.0 -
Readily responsive to questions and willing to accommodate a minor touchup request.
Returned Clean
Likely to Recommend - 5.0/5.0 -
...and I have!
Repair Quality - 5.0/5.0 -
There was an issue in getting the parts (sender), but Carlos kept me informed the whole time. His communication made it easy for me to plan my trips. You do great quality work and I love that you washed my car, too; it was a very nice surprise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job looks great. Very pleased
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Julie is fabulous. John provided great communication and service. Car looks good as new. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carlos was very professional and attentive to all my questions.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It is the only place I would take my high end cars.
Repair Quality - 5.0/5.0 -
EXCELLLENT all around!