Crash Champions #0536 Temecula
In operation 28 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Always awesome. Great communication and very friendly 😁
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always good work, very efficient and honest on repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication and updates throughout the repair were fantastic. The repair turned out fantastic too. Very pleased with the work.
Likely to Recommend - 5.0/5.0 -
Definitely recommend!!
Repair Quality - 5.0/5.0 -
Crash Champions Temecula did a fantastic job. I received multiple calls from Brianna who kept me updated regularly about progress. The final product, my repair, is flawless. Looks factory. Will definitely recommend!!
Customer Service - 5.0/5.0 -
Brianna was fantastic with her constant updates about progress of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was absolutely wonderful, truly second-to-none.
My Experience - 0.0/5.0 -
Communication and follow-up were major opportunities throughout my experience with Crash Champions in Temecula. I’m leaving out of state and was assured the repairs would be completed with plenty of time before my departure. However, after waiting more than a week for a needed part with no clear updates, I had to contact my insurance claims adjuster to discuss alternate options in case the part didn’t arrive in time. I only received answers to my concerns when I reached out to my claims adjuster and they contacted Crash Champions. I was also informed that a manager would return my call regarding the delays and the missing part, but I never received a call back. After multiple delays, the repairs were completed and I picked up my vehicle after the scheduled delivery date, only to notice remaining damage along the bottom of the door, which I pointed out to my estimator. After leaving the lot, I also realized the alignment was still off, so I had to bring the vehicle back to have that corrected. Ultimately, I now have to take my vehicle to another location to finish work that the Temecula shop was unable to complete.
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend this shop due to poor communication, missed timelines, and incomplete repairs. I had to rely on my insurance adjuster for updates, the vehicle was delivered late with remaining damage, and I had to return for alignment and now coordinate with another location to finish the work.
Repair Quality - 1.0/5.0 -
Communication and follow-up were major shortcomings throughout my experience with Crash Champions in Temecula. I’m leaving out of state and was assured the repairs would be completed with ample time before my departure. Instead, after waiting more than a week for a needed part and receiving no clear updates, I had to contact my insurance claims adjuster to explore alternate options in case the part didn’t arrive in time. In general, I only got answers when I reached out to my claims representative, who then had to call the shop on my behalf. I was also told a manager would return my call regarding the delays and the missing part, but I never received a call back. My vehicle was not ready by the scheduled delivery date. When I picked it up, I immediately pointed out damage along the bottom of the driver-side door—damage I had already identified with my estimator during our initial meeting. After leaving the lot, I realized the alignment was still off and had to return to the shop to have that corrected. At this point, I’m now researching and coordinating with another Crash Champions location near where I’m moving just to complete work that the Temecula shop did not finish.
Customer Service - 0.5/5.0 -
Customer service was not proactive, I only received updates when I contacted my insurance adjuster, and a promised manager callback never happened. The lack of communication created unnecessary stress since I was leaving out of state and was assured the vehicle would be completed with ample time. The car was delivered late and still had issues (missed damage and alignment), requiring return visits and now additional work at another location.
My Experience - 5.0/5.0 -
Very professional and quick service. The repair job was perfect. Will definitely recommend to everyone I know.
My Experience - 5.0/5.0 -
My first visit to the repair completion was filled with praise for the staff especially Mr Jose and Ms Sarah. I’m satisfied with the finished job! Thanks Crash Champions for your professionalism, skill and care of my auto.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend the company.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’m satisfied with the job.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall the work done to our van was completed very well. My only complaint is some work that was originally marked down as a result of the collision didn’t make it onto the original work order and wasn’t completed until I came to pick it up and saw it wasn’t done resulting in me having to leave and get the van a different day. You did rectify the problem very quickly and I am satisfied with how it was handled. Thank you for a job well done
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
Great communication. Fast turn around. Friendly staff. Excellent work. I was very happy with the whole experience. I would recommend them to anyone.
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
At the time I went to pick up my car there was obvious flaws in the paint work. I felt strongly this should have been caught before I was there to pick up my vehicle. Communication was not always great and lastly after driving my car home yesterday it appears to have tons of overspray paint on the glass windows I has thought at first was dust but after getting it home it appears to be overspray. Clearly quality controls are an issue and if this overspray doesn’t come off I will be retiring my vehicle for remediation.
My Experience - 5.0/5.0 -
Great job. It looks like nothing even happened. Was completed sooner than expected and great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
amazing
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
CSAA doesn’t answer the phone or return phone calls.