Crash Champions #0542 Orange

4.8 (1,966reviews)
96%
1821 N Glassell Street,  Orange,  CA  92865
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In operation 28 years, 7 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (1,966)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many highlighting professional and friendly staff who went above and beyond to ensure satisfaction. The quality of repairs was frequently described as flawless, with vehicles returned looking brand new. Communication was a standout strength, as customers appreciated regular text updates throughout the repair process, keeping them informed at every stage without needing to call. Timeliness was another highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional front desk interactions feeling unwelcoming, some instances of delayed communication or follow-up, and isolated quality concerns such as misaligned parts or incomplete repairs upon initial pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"This was a great place to get my car repaired. They were understanding very professional. My car was repaired sooner than expected. They kept me updated on the progress repairs on my ..." Read more
"My vehicle was returned looking great, and the workmanship and attention to detail were excellent."
"Poor service, poor quality, poor communication, slow service and no quality control."
"I was very happy with the entire process! My car was brought to my house when it was ready, super clean, and even smelled like a new car!"
"It was ready several days earlier than expected. I really appreciated the text and graph letting me ..." Read more
"My car was ready 9 days earlier than expected."
"It took longer than expected. When I went to pick it up there were many paint errors, poor craftmanship, poor cleanup and poor quality."
"My vehicle was ready before the scheduled time. It was fast and good work"
"Excellent services always kept me updated. I took it in on 418 and estimated time frame two weeks. To my surprise it was ready on 424. Less then a week it was ready. Did great job on my ..." Read more
"It actually took five days longer!"
"Little to no communication on the status and steps to complete the project. Questions asked not answered, pictures promised and ..." Read more
"Communication was amazing and the whole process from start to finish was so smooth. Couldnt have gone with a better company!"
"Text messages through out each phase of the work"
"Communication, communication and communication. I was informed of every step of the repair process."
"Communication and updates are great, Rear bumper was repaired. Picked up the car when ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service, communication, pricing, and overall value. Great job.

Customer Service

Fantastic job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The men’s excellent the women very bad

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your are professional and all staff members were great to to work with at my very difficult time. Thank you for your excellent service provided for me. Junichi Funada

Likely to Recommend

Repair Quality

Professionalism: --customer care --proper information during the work

Customer Service

Beat the promised completion date: excellent communications

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We really appreciated that we were kept informed of the progress of the repairs and were greatly surprised and relieved when the car was done sooner than expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vince was very helpful from start to finish. I’m happy with the results and the timeliness of the repair

My Experience

My Experience

Vince was very professional, kept in touch with me, which I really appreciated appreciated all of his help. staffed an awesome job on repairs. My car looks awesome.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am so happy with this experience. The customer service was outstanding! Clear communication at every step, easy to pay link, & my car was delivered to me. Thank you so much for making this easy!

Likely to Recommend

Yes, I would definitely recommend!

Repair Quality

I was very happy with the entire process! My car was brought to my house when it was ready, super clean, and even smelled like a new car!

Customer Service

Customer service was excellent! I even had my car delivered to me clean and vacuumed. Definitely would recommend!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team at Crash Champions were accommodating and helpful. The repair process was explained to me clearly. I was updated daily on the progress of my cars repair status. I would use them again and suggest them to friends.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Very kind staff very professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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