Crash Champions #0593 Grafton
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and very helpful team. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful, professional and polite.
My Experience - 5.0/5.0 -
Very nice job, thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very nice!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the quality work on my vehicle. It was returned to me on schedule and incredibly clean. It looks like the my car was professionally detailed. I wasn’t expecting that. The high level of communication was also greatly appreciated. I knew where my car was at throughout the process. Lastly, Lisa is a great front person for the Grafton location. She’s knowledgeable and pleasant to work with. Thank you!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I couldn't have been handled better. World class professionals and excellent work second to none. The Crash Champion team is pleasant to work which really helps in this kind of situation.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They took care of me, and got me in the shop fast!
Customer Service - 5.0/5.0 -
They were willing to work with me on my issue and did a great job!
Returned Clean
My Experience - 5.0/5.0 -
Very nice and did all of the paperwork. Car looks good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people. Did a good job on my car, even cleaned it.
Customer Service - 5.0/5.0 -
Very nice
My Experience - 5.0/5.0 -
Crash Champions did an excellent job on the rear end repair on our 2014 Fusion. The bodywork was excellent and looked flawless. The customer service was excellent, and a special thank you to Lisa as she was professional and courteous. We were kept informed of the progress they were making throughout the repair, and the help with the rental car was so much appreciated. . I will be recommending Crash Champions to anyone I know in need of bodywork and will return if and when needed.
Likely to Recommend - 5.0/5.0 -
Will definitely recommend.
Repair Quality - 5.0/5.0 -
The service was super. The quality and craftsmanship was excellent and the car was washed, inside was cleaned and vacuumed. It looked like a new car when I picked it up.
Customer Service - 5.0/5.0 -
Lisa was super. She kept me informed as the repair progressed and was knowledgeable about the process, took care of the rental from Enterprise, both initially and when Enterprise needed approval because the repair took longer than initially anticipated.
Returned Clean
My Experience - 5.0/5.0 -
Friendly and responsive receptionist
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond customer service, impressive facility and amazing work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was ready on time and we were always updated. Sandy is the owner, Tyler just gets to drive it lol
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and always too notch work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job on repairing the rear ending damage that happened! Looks like a new bumper! Would recommend
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs looked like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lisa was truely wonderful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had my estimate before CC took over for TAB. There was an initial mix-up because of that, but once that was resolved, I was fully satisfied.