Crash Champions #0594 Kenosha
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick. Responsive
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very impressed with quality of work! When I picked up the car, I noticed a small scratch that was overlooked. Tyler immediately pulled the car around back and buffed it out.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front desk ladies were very helpful. Tyler went above and beyond to make sure everything was to my satisfaction.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
If I could rate this a 0, I would.
Repair Quality - 0.5/5.0 -
Never had such a bad experience with a repair shop ever before. My car was in the shop for 3 weeks and it wasn't repaired in the quality that I would have expected. On my drive home after picking up my "fixed" vehicle, my undercarriage that was not replaced fell down while I was driving. If it weren't for the kind stranger on the side of the road to help me remove it I would have had to continue driving home with it dragging all over the road. On top of that, there were multiple gaps and in between the bumpers. The inner lining for my passanger window was not properly installed because it kept falling off causing rain to get into my car. I contacted both my insurance and the office. I have photo proof of all the issues. When I eventually brought my car back in to get it fixed, all Franco was doing was just giving excuses. Nissan parts do this, they do that, there's a recall, blah blah blah. Just own up that my car was not properly fixed the first time and get it done. When my parts were finally in the shop, they told me it would be fixed in a day. Well of course that didn't end up happening. I was told it would be ready the next morning and that still didn't happen. It was not ready until the following day. I will never be using this repair shop ever again. I still had to pay out my deductible and all my extra rental fees with all of these issues and inconveniences. There was no ownership to the issues and no empathy or consideration for your customer. I have let family, friends, coworkers and will let anyone else know about my experience with this establishment.
Customer Service - 0.5/5.0 -
Refer to first comment.
Returned Clean
Likely to Recommend - 2.5/5.0 -
1month wait to get my truck into your business was not acceptable
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pretty good all around
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Recommending to all my friends
Customer Service - 5.0/5.0 -
Throughly explained everything
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend to people that they give you their business. No matter how good the repair work was it doesn’t make up for the lack of service and absence of any communication.
Repair Quality - 5.0/5.0 -
The actual repair work appears to be fine. The communication was horrific though.
Customer Service - 0.5/5.0 -
The date of completion changed multiple times and nobody would bother to let me know. The only time I got information was when I called. The reasons for the delay changed every time I called. First it was waiting to be painted. Then it was only waiting on a headlight assembly. Then a license plate bracket. Then a wheel well assembly. The last time I checked to see when it would be completed I was told it was done “days ago”….yet nobody bothered to let us know.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional job.....my car looks brand new. They made sure they had all the correct parts that were a genuine match to my car. I highly recommend this auto body shop. When I picked up my car it was also cleaned inside and out.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very responsive and clear communication.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After the repairs, my car looks completely new. It is amazing!!!
Customer Service - 5.0/5.0 -
Everyone who I had to talk to knew exactly how to explain everything that was going on.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Missed to fix some obvious scratches.
Customer Service - 0.5/5.0 -
Won’t use this place again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Mixed feelings. The work done and condition of the car when it was complete are amazing. The issues with getting the car to their location, getting the estimate started, and tracking progress were extremely frustrating.
Repair Quality - 5.0/5.0 -
The car looks great and drives well
Customer Service - 2.5/5.0 -
I was disappointed with poor communication early in the process and the fact that it took a week to get my car on site and an estimate started Things improved after that, but I would have appreciated regular communication on progress or a website or app to track what was going on. I didn't get my car back until 41 days after the accident.