Crash Champions #0728 Los Gatos

4.8 (495reviews)
96%
657 Industrial Way,  Los Gatos,  CA  95030
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Vietnamese
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (495)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and frequent communication, and timely repairs. Many highlighted the seamless, stress-free experience from drop-off to pick-up, with several noting their vehicles were completed ahead of schedule. The quality of repair work received strong acclaim, with customers describing results as excellent, beautiful, and like new. Regular text and email updates throughout the repair process were widely appreciated. A few customers noted areas for improvement, including occasional delays due to parts, confusion around pickup timing, post-repair issues such as misaligned headlights or a malfunctioning door, and a car not being washed upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Hands down the best communication, customer service, and quality repair work that I have ever experienced. Thank you Crash Champions!"
"Excellent service and excellent work"
"Car returned with BSD fault indicated, not there when handed over. No attempt made diagnose or fix the fault or accept ..." Read more
"The work done by Crash Champions was exemplary, it exceeded my expectations. I am very pleased with the work done on my car."
"The service and repair results were above and beyond."
"The communication throughout the process was top notch! Its no common these days and I was blown away by ..." Read more
"... simple, and pick up was even smoother. Crash Champions kept me informed by text message every step of the way. I highly recommend Crash Champions." Read more
"Truly appreciated your work, and how I was kept informed on the entire repair progress"
"When it was ready, the text only went to my husband, not to me"
"I was confused as to when the car would be completed and ready to pick up. Frustrating due to the rental car return. I was ..." Read more

My Experience

The service interaction was very simple and professional. The website that allowed me to track progress was also very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was extremely fast and attentive to getting me in and out, explained what to expect and was very gracious.

Likely to Recommend

Definitely recommend

Repair Quality

Very satisfied with the work that crash champions did on my vehicle on time Very informative always updated me about the status of the process I'll definitely recommend also Very friendly stuff

Customer Service

Very friendly stuff

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions was great! They got my car repaired quickly, had great communication, and made it easy to get set up with a rental car in the mean time.

Likely to Recommend

Repair Quality

These repairs were amazing, above and beyond

Customer Service

Highly satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had to bring the car back because of alignment issues on the door and wind noise .

Customer Service

Everyone was very nice, but the communication could have been better. I felt like I was constantly reaching out for updates.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Mike was so courteous and efficient

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was awesome! Everything about this experience was fantastic and I’m really grateful to Crash Champions for making this such an easy process for me. They also have great communication! You guys rock! My car was done two days earlier than I thought it would be. Thank you guys! 😊

My Experience

Very clear communication when to expect the car to return. 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great company to work with, kind, attentive staff, quick, and my car looks brand new! Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Second time using this place and second time I am happy I did. I would definitely recommend to anyone looking.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very smooth effortless process and great communication

Likely to Recommend

Repair Quality

Very smooth process and good communication

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I can’t pick up my car on the weekends.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for helping me out at hard times. Everything was clear, fast and efficient!

Likely to Recommend

Repair Quality

Great work! Clear, fast, supportive!

Customer Service

Well organized

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was kept fully updated and the work was completed ahead of schedule

Customer Service

Polite, helpful, direct

Kept me Informed?

Yes

Ready on Time?

Yes

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