Crash Champions #0737 Santa Rosa
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Repeat customer 👌.
Repair Quality - 5.0/5.0 -
Quality of work always exceptional. Customer service and accurate updates on timetable need work.
Customer Service - 5.0/5.0 -
Work needed on work completion timetable for updating customers accurately.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Horribly run by the project manager- Merle
My Experience - 5.0/5.0 -
The repair of the scratch (where our car was “keyed”) looks great! Great job! There was quite a bit of paint splatter on the front right tire but we can get that off. Thanks
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Great repair job. Paint Over spray on tire. We can take care of that. 👍🏼
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car is looking great and the new doors are working well! Thank you!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only issue I had was that it took four days. I was expecting it to take two
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Angelo was so helpful and kept me updated every step of the way. Worked with me on pick up time so I wasn’t late! Thanks so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
William did a great job with showing me what had to be done. Great job!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Trim is loose on the door
Customer Service - 4.5/5.0 -
Tire was deflated. A bit of the trim is off on the door.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
My car was in the shop for over 2 weeks for a bumper repair. When I brought it in they told me it could be ready the same day, compared to the original time estimate of 2 days later. Crash Champions did not keep me informed as the deadline pushed back, and I had to call multiple times to check on the repair status. I’m not disappointed that it took over 2 weeks, rather I’m disappointed at the lack of communication during the process and not knowing when or why my time estimate was pushed back.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Surprisingly, this was the worst experience ever. I went back to this shop because I was happy with the previous work that was done and service when it was Blake's Auto Body. It seems to have gone downhill since it changed hands. Even my son has been having a horrible experience with the Rohnert Park shop. We've encountered delays, (with the exception of a few) rude or clueless staff and we just weren't happy with our overall expereince there. God forbid anything else should happen to our vehicles but I will definitely NOT be returning or referring anyone.