Zappelli's Body Shop Inc

5.0 (666reviews)

100%

(707) 539-2719

4914 Sonoma Hwy, Santa Rosa, CA 95409

100%

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4914 Sonoma Hwy
Santa Rosa, CA 95409

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About Zappelli's Body Shop Inc

See Photos

4914 Sonoma Hwy
Santa Rosa, CA 95409

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 68 years.

Zappelli's Auto Body and Collision is a family-owned facility that has been proudly serving the Sonoma County community since 1958. We at Zappelli's are committed to providing our service with the highest integrity and quality. Our goal is to remove the stress associated with your vehicle repair, by assuring our customers that Zappelli's will go to extraordinary lengths to take care of all your collision-related concerns. Zappelli's is an I-CAR, Gold Class, certified facility. We work with all insurance companies, offering a lifetime warranty on our repairs as long as you own the vehicle, or as specified otherwise. Our staff has the experience to handle all your repair needs, from small dents to complex repairs. All of our equipment adheres to innovative standards and is regularly upgraded to meet the evolving demands of the automotive industry. With 62 years of experience in the automotive industry, we have the knowledge to ensure our customers have the best experience.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (666)

Sort By:
Newest
Rating

593 Customers Rated

5 Stars

73.7% Complete

(491)
4 Stars

8.3% Complete

(55)
3 Stars

2.4% Complete

(16)
2 Stars

2% Complete

(13)
1 Star

0.3% Complete

(2)
< 1 Star

2.4% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned in showroom or like-new condition. The level of communication throughout the repair process is frequently highlighted as exceptional, with customers appreciating regular updates and proactive outreach. Timeliness is generally well-received, and where minor delays occurred, customers noted they were kept informed and understood. The friendly, professional, and knowledgeable staff received high marks for making customers feel welcome and cared for. Several customers mentioned the complimentary car cleaning as a pleasant bonus. A few customers noted occasional delays or minor follow-up items, but these were raised directly in their feedback and did not significantly detract from their overall positive experience.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent customer service. From start to finish updates were given in a timely manner. Staff is extremely ..." Read more

"... more than satisfied. Id give Zapellis a 10+++. The service and quality of work is exceptional! Thank you!" Read more

"The service and quality of the repair was excellent."

"Great service, 5 Star Craftsmanship."

"Very prompt and reliable service! Staff was friendly and went out of their way to help me out with a rental ..." Read more

"Their quote was fair, the time was quick and the quality of the work was high! The car looks great again!"

"It was earlier that promised. Made my life easier."

"Qualified yes as it took a bit more time than I had expected, but all fine in the end."

"Excellent communication. I was included in the entire process."

"... Friendly Staff, Warm Environment, Fast Service, and Top of the line communication. Great place and the staff make you feel right at home. Will definitely be going ..." Read more

"I got texted about the process."

"... yes...car was promised on a particular day at 4:30...got no call. Turns out it was not ready 2nd time it was promised for another day." Read more

"Service accomplished on time. Appreciated the updates on progress of repair. Also willingness to engage with insurance company. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent customer service. From start to finish updates were given in a timely manner. Staff is extremely ..." Read more

"... more than satisfied. Id give Zapellis a 10+++. The service and quality of work is exceptional! Thank you!" Read more

"The service and quality of the repair was excellent."

"Great service, 5 Star Craftsmanship."

"Very prompt and reliable service! Staff was friendly and went out of their way to help me out with a rental ..." Read more

"Their quote was fair, the time was quick and the quality of the work was high! The car looks great again!"

"It was earlier that promised. Made my life easier."

"Qualified yes as it took a bit more time than I had expected, but all fine in the end."

"Excellent communication. I was included in the entire process."

"... Friendly Staff, Warm Environment, Fast Service, and Top of the line communication. Great place and the staff make you feel right at home. Will definitely be going ..." Read more

"I got texted about the process."

"... yes...car was promised on a particular day at 4:30...got no call. Turns out it was not ready 2nd time it was promised for another day." Read more

"Service accomplished on time. Appreciated the updates on progress of repair. Also willingness to engage with insurance company. ..." Read more

Brian (Infiniti owner) reviewed 8/20/26

Kathleen (Lexus owner) reviewed 8/19/26

Very professional, fair and friendly. I will be referring this company to everyone

Very accommodating

Peggy (Lincoln owner) reviewed 8/13/26

Repairs were Excellent and Brooke was wonderful by making arrangements and kept me up to date with the progress. Great job to the whole team! Thank you

I already filled out this Survey! Excellent Service From Brooke & Team!

Paul (Tesla owner) reviewed 8/10/26

Peter (Subaru owner) reviewed 8/10/26

Julie (Toyota owner) reviewed 8/7/26

Brooke was great! Awesome customer service!

Kim (Honda owner) reviewed 8/6/26

Best service and work ever! It was a pleasure doing business with them.

Richard (Subaru owner) reviewed 7/23/26

My wife thinks I was overcharged

Very nice staff

Bruce (Chevrolet owner) reviewed 7/20/26

Shannon (Toyota owner) reviewed 7/20/26

Excellent service!!!

Awesome!!

Stacey (Hyundai owner) reviewed 7/10/26

Brooke was amazing through the whole process and always made sure I was informed on what was going on. Even with unforeseen delays.

I am very pleased with how I was informed throughout the whole process in a timely manner.

Nancy (Lexus owner) reviewed 7/8/26

Love Zappelli's

Charles (Honda owner) reviewed 7/6/26

Great experience, Thank You All.

Great service, 5 Star Craftsmanship.

Good to know Good Service is still around. Another 5 Stars

Duane (RAM owner) reviewed 7/2/26

Repeka (Toyota owner) reviewed 6/29/26

Satisfied with the work that you did. Great job and thank you.

Liliane (Kia owner) reviewed 6/25/26

Heather (Toyota owner) reviewed 6/25/26

Alfredo (Toyota owner) reviewed 6/23/26

The car looks fabulous! Thank you for working with my crazy schedule.

Teresa Susan (Hyundai owner) reviewed 6/22/26

Most definitely

Wonderful customer service. Great people!!!

Brooke helped make me feel secure and well taken care of .

Mary (Mercedes-Benz owner) reviewed 6/16/26

beyond wonderful experience and the nicest ladies ever!

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Zappelli's Body Shop Inc

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Zappelli's Body Shop Inc

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (666)

593 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?