Crash Champions #0748 Carol Stream
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Did not fix the car from the day of completion. Then ordered new part brought the vehicle back in only to find out wrong part was ordered. The rental car was returned. Then waited again for correct part but no one followed up, I called multiple times, no manager followed up. Both times the part was ordered no one followed up after calling trying to get this issue fixed.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout the process.
Returned Clean
My Experience - 5.0/5.0 -
Great job , I was impressed 100 percent .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
when I reced car that time low pressure sign.
Customer Service - 3.5/5.0 -
Take more time then given date. two time changed pickup date. Not accept credict card and not cheque. only debit cards accept. every Debit card have no $2500 withdral limit. that why I got difficulty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without a doubt I would recommend crash champion to family and friends
Repair Quality - 5.0/5.0 -
I know I’m late with this survey but I usually wait about a week after receiving my vehicle just to make sure the work done has no issues. And I’m very happy to report the phenomenal work done remains factory new after I washed it twice.
Customer Service - 5.0/5.0 -
This the reason I chose CRASH CHAMPION the exceptional customer service from the front desk clerk to the vehicle technician who takes the report. Especially the Carol Stream location. This company truly has set the bar high for all other companies to learn how to place a high value on customer service. The service technician Aylessa went far and above in keeping me updated and making sure to pass any concerns I may have. She was amazing and should be recognized for it!
My Experience - 5.0/5.0 -
Alyssa was great. Timely notifications and a pleasure to work with!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alyssa was great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not a good first experience with your company.
Repair Quality - 1.5/5.0 -
Having to electrical tape some of the wiring insulation in the parking lot and retighten the positive battery cable in the parking lot when I went to pick the vehicle up isn’t indicative of very thorough work.
Customer Service - 0.5/5.0 -
There was ZERO communication between you guys and myself other than the times I called to see how things were progressing. I had to call after you had the car for 4 days because I had yet to receive the authorization forms that I was told was going to be sent to me the day the car was towed to you.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, Alyssa was fantastic!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments.
Repair Quality - 0.5/5.0 -
The repair was done, but there was white paint and/or clear coat remnant splattered all over the car (on the roof, sides, windshields, windows, and pretty much the entire car).
Customer Service - 2.0/5.0 -
It's hard to say given the poor job that was done on the actual car.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes but , one scratch wasn’t repaired, I really wanted that small area repaired .My hood is beautiful , just the one scratch was painted over with some clear and it looks terrible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service from the beginning to end, Very professional and confident service that I received from Crash Champions.
Customer Service - 5.0/5.0 -
Very satisfying experience.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The ease, the attention to detail, the customer service. Are highlights that I would promote when recommending this shop to friends or family members.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept in constant communication about the status of my repair. They were approachable and made me feel like I could reach out with any question or concern.