Crash Champions #0748 Carol Stream
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Oscar was very communicative throughout the entire process. My car was returned in pristine condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was returned in pristine condition. The repairs took almost three weeks, but it was top quality work.
Customer Service - 5.0/5.0 -
Oscar kept in frequent contact with me explaining the progress of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Iam fully satisfied with your service10
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service needs work. Very frustrating with all the texts than show up for the appointment to find out there was no appointment. Darcy was detailed and personal. Oscar was awesome, polite, detailed, personal and experience. You dont find employees like them anymore!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My car was returned to me dirty on the inside and panel not placed correctly. It does not appear my car was handled with care.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was handled with extremely professional care. The process was very easy and the staff were all very helpful and friendly and kept me up to date on any changes regarding my repair. Alyssa was a superstar throughout the whole process. 10/10 would recommend to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
absolutely - I brought another car to Jade
Repair Quality - 5.0/5.0 -
great experience and customer care
Customer Service - 5.0/5.0 -
awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
My rim scratched against curb causing metal schrapenal. I was expecting scuff free rim after repair completed. Still scratched. The idea is to remove damage as if accident never happened. Sure car was washed, but there is obvious blue haze on my tires / rim from not being rinsed properly. Red paint transferred on my car remains. Understood minimal, but it's still there. Car completion was expected to be last Friday, then Monday late afternoon, then Tuesday morning, then Tuesday afternoon, then Wednesday.... Why did it take a whole day to wash my car? Oscar said Tuesday afternoon, it was only pending car wash. Text message Wednesday afternoon it was finally available. I was not informed ahead of time my car would be transferred to Midas for mechanical repairs. Why not warn me you are not capable of all repairs? When I picked up my car, no one walked me to my car to discuss what repairs were actually completed, or if I was happy with service?
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
I appreciate my time being valued from beginning to end. Excellent customer service. Thanks again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept informed about the process of the repair Great job actually pick up my suv one day earlier than promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car was ready on schedule In fact one day before promised
Returned Clean
My Experience - 5.0/5.0 -
I haven’t seen clearly about the repainted area because the car is covered by snow at the picking up and is still dirty by the salt now, but I like your sales woman Alisa! Overall I like the experience of working with you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Like Alisa very much!