Crash Champions #0751 Lubbock SW
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service Very thorough and great people
Customer Service - 5.0/5.0 -
Trish is the best
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
To be determined
Repair Quality - 0.5/5.0 -
Picked up the truck on Wednesday and my wheel came off of my truck on Saturday and folded my back fender under on the same side of the original repair
Customer Service - 3.0/5.0 -
To be determined
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m from Hobbs and have already highly recommend to them .
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and caring staff. Listens to your questions and finds solutions to your problems. Trisha always is very prompt to get back with you and goes beyond to assist your concerns.
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job fixing the damage to the fro t of my car
Customer Service - 5.0/5.0 -
Trish was excellent and did not hesitate to call whether it was good or bad news
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Trisha was very communicative, professional and helpful through the whole process! And the overall job that Crash Champions South West did was incredible! I will definitely refer them!
Likely to Recommend - 2.5/5.0 -
I feel if they improve their quality control, why not
Repair Quality - 3.0/5.0 -
I took my wife’s Tahoe to Crash Champions for repairs. The staff was easy to deal with, especially the guy at the front desk. He was personable, friendly, and made the process smooth. That said, the quality control was not good. When I got the SUV back, there was overspray on the exterior and a heavy layer of overspray dust throughout the interior. The inside of the vehicle was left very dirty, to the point where I had to take it to a detailer to get it cleaned properly. That should not happen after a repair. On top of that, there were multiple issues with the workmanship that should have been caught before the vehicle was returned. Good customer service up front, but the final result did not meet expectations. Quality control and attention to detail need improvement.
Customer Service - 5.0/5.0 -
Guy at the front desk, Dwight was awesome
My Experience - 5.0/5.0 -
From the moment we walked in, everyone was so friendly and I appreciated the updates along the way. I couldn’t have asked for a better repair shop!! I will end with saying Tricia is an absolutely amazing person. She gave me such peace and comfort through the whole process and showed true compassion that extended beyond a customer and more like a friend!! Crash champions is blessed to have her and her upbeat spirit!! Thank you Tricia and Crash Champions!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff were friendly and helpful. Explained everything that was going to be done, that was needed for the job.
Customer Service - 5.0/5.0 -
Staff was very friendly. Cares about the people they are serving.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I probably would not just based on getting my vehicle back after two weeks with zero updates, just for me to figure out several things are wrong with it.
Repair Quality - 0.5/5.0 -
My gas cap was broken, my doors creaked, there were parts with missing clamps, some parts weren’t even snapped into place, some parts were bent, my paint separated, and I am still waiting on parts that they had to order after bringing my truck back in.
Customer Service - 3.5/5.0 -
Most of the people were nice and accommodating to me, but some women I spoke to over the phone made me feel belittled. For example, I never received ANY communication or updates about my truck, and I had her asking “are you sure?” as if it was my fault.