Crash Champions #0765 Frederick Street

4.6 (630reviews)
90%
500 Frederick St,  Hagerstown,  MD  21740

In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (630)

My Experience

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Repair Quality

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Repair Quality

Poor quality work

Customer Service

Only good experience I had.

Returned Clean

My Experience

Right now I’m confused I hit my car back with the check engine light on, which wasn’t on when dropped off. Told I have to drop it back off on Monday not sure what’s going on

Likely to Recommend

Not from the service I received an then looking at the reviews complaints on line, ppl complained of the same issue I had, bringing it in for one thing an coming out worse then b4

Repair Quality

It went in for a front bumper fix from hitting a deer an when I picked it up check engine light was on, came home with several issues , if a diagnostic was done like I was told before an after why was check engine light not notice am I had to have towed to another shop Even after I hit the deer it was running fine, after being in ur shop it was not drivable an parts were found broke due to the deer accident

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Customer service was top notch! Communication was great and maintained through the process of my vehicle being repaired. Crash champions made everything so smooth, and they did such an amazing job. I can’t say thank you enough!

My Experience

Highly professional service and commendable for an excellent job done. I will recommend Crash Champions any day.

Likely to Recommend

Repair Quality

Amazing staff,amazing work.would definitely recommend to other people

Customer Service

Returned Clean

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Repair Quality

Thanks u guys did great

Customer Service

My Experience

Thank you. You did a great job with the repair. Only thing I can say is that some process improvement is needed to the automatic update system. It was never accurate, as it told me repairs were progressing well and then it was not updated until after the vehicle was due to be finished. If it is not accurate, then there is no need for the system. It only creates false expectations. Thanks for everything. All of your staff was great, kind, and helpful.

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Customer Service

My Experience

I love it It's awesome they did a very good job I'd go back and I'd definitely recommend

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Customer Service

Returned Clean

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Repair Quality

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Repair Quality

Excellent job very professional a pleasure to do business with. Also very thourgh

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The crew kept us informed throughout the entire repair of the progress. The promise date was on target! Happy to have you do the work 😊

Customer Service

My Experience

Everyone was very accommodating and helpful.

Likely to Recommend

It’s a little further away.

Repair Quality

Customer Service

My Experience

Seamless repair. Really fantastic. Made a terrible scenario better. Thank you 😊

Likely to Recommend

Repair Quality

You would never think I needed the repair it looks that good. Done in pretty good time. All staff was extremely friendly. Will absolutely be recommending to friends and family.

Customer Service

My Experience