Crash Champions #0774 Jonesboro
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Outstanding… very courteous and timely communication
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
missed anti freeze leak but the body work was very clean.
Customer Service - 5.0/5.0 -
Francis was awesome!
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’m going to tell everyone I know not to go here this is rediculous I have left my daily driver at home multiple times and haven’t had anything happen or someone come to finish repair , if they kept there word on coming to my house to finish repair I would have been very impressed however it was empty promises
Repair Quality - 0.5/5.0 -
My car was returned to me not completely repaired, doesn’t have rear reflector, doesn’t have tow hitch cover, was told someone should come to my house to finish job, have emailed Corey several times never heard back it’s been weeks
Customer Service - 0.5/5.0 -
Same reason as before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! The service was exceptional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, great people, quality work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Explained earlier
Repair Quality - 2.5/5.0 -
Neutral at this point, Have not received my vehicle
Customer Service - 2.5/5.0 -
Excessive Delays and Estimate Disputes My initial contact (Casey); had “zero” people skills, in dealing with customers. There were additional issues with processing the Allstate Assignment, causing repair issues. He was released from the company. My second contact (Kevin) was out sick the entire week; after my vehicle was dropped off at Crash Champions(02/05/2024). My third contact (Steven) caused delays by sending emails with attachments rather than using the assigned link for uploading documents. Additional Delays. Vehicle dropped off 02/05. I was advised that it is ready today; however there are major issues regarding repair Estimates and Allstate’s Repair Estimates. Lots of “finger pointing” and the customer is caught between a price war and still waiting. There is a $1,500 difference between the two estimates……
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I just want to recognize Stephen as a great person to have at this business.
Customer Service - 5.0/5.0 -
Stephen provided great customer service. You guys need more like him!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Casey is very knowledgeable. He beyond was was of him. His service to me was above EXCELLENT!!!
Customer Service - 5.0/5.0 -
Above EXCELLENT!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Casey was very helpful and supportive throughout the process . He always found solutions in a very timely manner .