Crash Champions #0774 Jonesboro
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My bumper repair was perfect
Customer Service - 5.0/5.0 -
Casey Martin was my advisor and he provided excellent customer service as well as great communication the entire process!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs are well done ! My car looks beautiful
Customer Service - 5.0/5.0 -
Crash champions communicated throughout the entire repair process
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My car seems to be working well, but I am terribly dissatisfied with the long wait time for the repair, and with them telling the insurance company it was because I didn’t sign the supplement when I had. I incurred an extra $1500 in rental costs because of them.
Customer Service - 0.5/5.0 -
Poor customer service, did not keep me updated, would not return my calls. And when I did finally speak with Corey he didn’t know anything, I asked to speak with his supervisor and I’m still waiting to hear from him. Poorly run, I’m surprised this place is still in business!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend crash champions
Repair Quality - 5.0/5.0 -
You guys did a great job my wife is fully satisfied!!
Customer Service - 5.0/5.0 -
When ever i called someone was always available to answer my questions
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The process took much longer than I expected but they did a good job.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks Cory
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Corey Webb was provided awesome customer service every step of the way. Throughout this experience dealing with insurance company to make sure they accommodate my vehicle. Corey went above and beyond to make sure the supplements, photos, emails etc. was sent out to the insurance company, timely manner. I truly appreciate crash champions team Cory.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Customer Service was terrible. The Jonesboro location changed service techs and we were not receiving updates on our vehicle. My car stayed in the shop for 3 months and the back left bottom fender had a minor dent. In my opinion it should not have taken this long to repair. We we finally told there was a dispute with the insurance. Anyway, the quality of work was good but customer service was not.
Returned Clean
My Experience - 0.0/5.0 -
I left my Truck in good faith,hoping to get the same service, I've come to getting at this shop,all my repairs have been done with this shop,during Tommy's tenure to my dismay,l picked up the vehicle it had fifty miles added to the tachometer,as if someone had driven the truck, the seats in the back of the truck were down, when they were put in the upright position, the passenger seat were reclin far back to where it normally position, the glove department was locked but it just fell open and the track was put inside the department broken, the bumper was address,when the vehicle was told to me the vehicle was ready, the bumper was not on properly one side was installed in to far, just things that should have been addressed before I came to picked up the vehicle, very disappointed.
My Experience - 5.0/5.0 -
Great Service and my vehicle look great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When the vehicle was inspected for damage it was fully operable with minor front end body damage. It should have been possible to identify the parts unavailable, put my vehicle back together and reschedule when the parts came in. Instead I faced a 120 nightmare, without transportation and no timeline for final repair. The front office staff were understanding of the problem, courteous and responsive, but their hands were tied. The lack of parts was not something Crash Champions was responsible for. How the repair was managed is. Once there was agreement on the problem I am pleased that I was allowed to provide alternative means to get my car back in operable condition and returned to me pending final repair. It remains to be seen if that manifests.
My Experience - 5.0/5.0 -
I mentioned in my original survey how very please I was with my experience with Crash Champions. ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the beginning to end, I received excellent customer service. I might not be able to list each individual that assisted me but they kept me well informed whether via text, email or by phone. Steven(Stephen) Francis, Corey, and Ryan, thank you all for being professional and kind when I visited the office or chatted on the phone. You all deserve ⭐️ ⭐️⭐️⭐️⭐️. To the repair technicians, thank you giving me back my gem in mint condition!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'm not from this area, but I would recommend the service to others. They did an excellent job on the repair of my car.
Repair Quality - 5.0/5.0 -
I'm satisfied with the quality of the repair job done to my car front right door.
Customer Service - 5.0/5.0 -
Mr. Corey did keep me informed of the status of the work being done to my car.
Returned Clean
My Experience - 5.0/5.0 -
Cory kept me well-informed the progress of my car. I also feel like every issue that needed to be taken care of was handled. Couldn’t ask for better service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
He kept me well informed Was always kind and professional I loved my repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was by far superior to caliber collision.
Customer Service - 5.0/5.0 -
Corey and Stephen were very helpful and on top of my concerns
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Service