Crash Champions #0793 Randolph
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I am perfectly happy with the job done by Crash Champions. The outcome is perfect. Thanks again
My Experience - 0.0/5.0 -
First and foremost, I want to express my sincere appreciation for the outstanding quality of the physical work. I was extremely satisfied with the repairs, and the pristine condition of my vehicle upon return completely met my expectations. Your technicians clearly do fantastic, detail-oriented work, and that does not go unnoticed. However, I feel it is important to bring a significant breakdown in customer service to your attention, as the communication I experienced did not match the high quality of your shop floor. Throughout the repair timeline, proactive updates were lacking. I consistently had to initiate contact and call multiple times just to speak with a representative. When I did connect with someone, the information provided was often outdated, requiring the representative to pause and track down other staff members to find accurate answers. This internal disconnect was most evident regarding a straightforward request for new tires. I asked for a quote for the tires while my car was in the shop. After following up multiple times over the course of a week, I finally received the emailed quote just one hour before my vehicle was finished. I promptly replied to the email authorizing the work. An hour later, I received a call stating the car was ready for pickup. When I inquired about the tire installation, the representative again had to check with someone else, only to return and claim the quote was sent but no reply was ever received from me. Consequently, I picked up my vehicle as-is and took my business elsewhere for the tire replacement. I am sharing this constructively because a smoother communication process and better internal coordination would make your facility truly exceptional. Your repair quality is top-tier, and I hope you can use this feedback to refine your front-office workflow so that it consistently reflects the high standard of the work being done in the garage.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.0/5.0 -
If I had not checked the work before leaving the shop I wouldn’t recommend it at all, but based on Gavin’s response things changed
Repair Quality - 2.5/5.0 -
The car is still at crash champions as when I came to pick it up some work wasn’t done and some work done didn’t look very good.
Customer Service - 3.5/5.0 -
The car wasn’t fully fixed (some damage wasn’t fixed and there are some issues with the hood paint) and it is still at the shop. Gavian at the Minesite Rd location was very nice. The manager is working with the insurance company for approval for the work. The site the car was trasnfwrrerf originally to (Randolf, NJ) didn’t communicate with me at all over text or email or calls. The manager at Minesite said they will fix it themselves this time. Not what I expected after the first job done in April and being recommended by Lexus!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality work, good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My daughter’s car was repaired in Crash Champions
Repair Quality - 5.0/5.0 -
very professional, trustworthy and reliable service provider.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good work, took longer than anticipated.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Quality work, quality service people questionable csrs
Repair Quality - 5.0/5.0 -
Quality work, looks like the original was on the car the entire time. Just beautiful well done work
Customer Service - 3.5/5.0 -
Felt at times when I called to check in they were eager to get me off the phone.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Being new to Roxbury I didn't know who to go to for the repair and looking at reviews online and well designed/clean website made me feel they were the best! Not to mention they were one of the closest to home!
Repair Quality - 5.0/5.0 -
Fast, Friendly, and Efficient Service!
Customer Service - 5.0/5.0 -
Everyone went above and beyond to make conversation and make us feel welcome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Monica was very pleasant and knowledgable . She knew the process and was very polite and informative throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Monica kept us updated with frequent status’s.