Crash Champions #0807 Lynchburg
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
never ever.
Repair Quality - 1.0/5.0 -
missing locking lugnut the ones that were on were not torqued to spec, drilled into new bumper without asking. Hood and fender not aligned on one side. Repaired headlight doesn’t work
Customer Service - 0.5/5.0 -
horrible communication. False dates for when the vehicle would be done. I’d rather you overshoot and be early than say you’ll be finished and push it back
Returned Clean
My Experience - 5.0/5.0 -
Yes I was very pleased thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall very pleased but need to bring car back for you to check - hood will not stay latched.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It appears the repair was done well but it took 25 days from the day I dropped it off and the original time frame was estimated at 2 weeks
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I have not been notified about the repair to my windshield I would like to get that done as soon as possible
Customer Service - 4.0/5.0 -
I have not been notified about the repair to my windshield I would like to get that done as soon as possible
Likely to Recommend - 5.0/5.0 -
They were great
Repair Quality - 5.0/5.0 -
Everything is great so far
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repaired area of my car looks showroom new! Thank you to everyone who worked on it. If anyone asks I will recommend Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The work completed makes the car look new. Nice work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a very nice job .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Awesome service
Repair Quality - 5.0/5.0 -
Great work, regular updates, and working with my insurance company without my needing to get involved.
Customer Service - 5.0/5.0 -
Regular updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Job was incomplete and was overcharged.
Likely to Recommend - 0.5/5.0 -
At this time, I would rate my likelihood of recommending crash champions as a 1. This rating is based solely on my recent service experience were several paid for items were not complete completed as expected, resulting in a cost that felt disproportionate to the work performed. That said, I believe this situation could be resolved if the invoice is reviewed and a partial refund or other appropriate adjustment is issued I would be open to revisiting this rating. It will be more likely to recommend Crash Champions to a friend or colleague.
Repair Quality - 0.5/5.0 -
First, I would like to note that Alexandria Harris was professional, courteous, and helpful throughout the process. That said of the three services I’ve paid to have completed. Only one was successfully performed the wheel work that was subcontracted was done well and met expectations. However, the front right tire, where I specifically noted a likely bad bearing due to a propeller like noise was only given an alignment and the issue remains unresolved. Additionally, the touchup paint applied was significantly mismatched to the vehicle color and had to be removed. As a result, the overall cost of the service was disproportionate to the work that was completed correctly. I respectfully suggested this be reviewed, and that a partial refund be considered based on the performance of the services provide provided.
Customer Service - 2.5/5.0 -
I would rate my satisfaction as a 4 or 5. Alexandria Harris provided good customer service and was professional and helpful throughout the process. However, despite her efforts, several of the underlying service issues were not resolved, which significantly impacted my overall experience and makes it difficult to give a higher rating.