Crash Champions #0838 Manchester
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I just recommended Crash Champions to a friend
Repair Quality - 5.0/5.0 -
Very professional and helpful.
Customer Service - 5.0/5.0 -
Lisa is extremely helpful
Likely to Recommend - 5.0/5.0 -
Couldn't ask for better service and convenience.
Repair Quality - 5.0/5.0 -
Once arrangements were made for drop-off and rental availability, everything went very well . We were kept informed of progress and anticipated completion. Parts delay created a couple of days extra but still done before original completion.
Customer Service - 5.0/5.0 -
Everyone that we dealt with were great.
My Experience - 5.0/5.0 -
They were professional and they kept me updated on the status of my car. The whole process was smooth.
Likely to Recommend - 5.0/5.0 -
This was my 2nd time using them and will always go back if needed
Repair Quality - 5.0/5.0 -
They were professional and got my car done earlier than expected. Great work done.
Customer Service - 5.0/5.0 -
They were professional and got my car done earlier than expected. Great work done.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dave and Lisa were great!
Likely to Recommend - 5.0/5.0 -
We have already several people
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We are very happy with the work that was done. We were pleased to see the coordination with your self’s, the insurance, the car rental company.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was amazing other than getting a message about 3:00 on a Friday that my car was ready after being told it would be promo day or Tuesday
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I know you have no control over this, but it did take a while to get my truck back.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lisa was in touch with me every step of the way. When I picked my car up a gentleman went over the repairs and noticed a spot on my windshield. He cleaned all my windows. A caring touch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I was blown away with the service I received on my vehicle that needed repairs. That said, the checking in process can stand to be improved. I was repeatedly scolded for making an 8am appointment by the woman working the front desk, Lisa, even though everything was set up through my insurance. She seemed frazzled and overwhelmed and quoted me 6 weeks for my minor repair. When I got the call from the service advisor that my vehicle was ready the following week, she didn’t believe me when I went to pick it up. Otherwise, David Spinney and team did an amazing job taking care of my vehicle in a timely manner. I hope Lisa was just having a bad day.
Likely to Recommend - 3.0/5.0 -
Maybe the secretary could do with an additional employee to help with her workload. She seemed overwhelmed and stressed out. As a customer I felt very uncomfortable during all my interactions with her. The timeline she quoted for my vehicle to be ready didn’t match what was actually done, and when I went to pick it up she didn’t believe that I had gotten a direct message from the service advisor.
Repair Quality - 5.0/5.0 -
The overall quality of the services that I received was top notch. My only complaint would be the seamlessness of the check in process. I was repeatedly scolded by the front desk woman for making an 8am appointment even though the business accommodates this. Everything was set up ahead of time through my insurance but she continued to say how overwhelmed she was with setting everything up. As a customer this was very off putting.
Customer Service - 3.0/5.0 -
The front desk woman seemed like she was very overwhelmed with the process. At one point I stood up in the waiting room to stretch my legs after waiting for her for over 20 minutes, and she barked at me to sit down because “I was going to be there for a while.”
Returned Clean
My Experience - 5.0/5.0 -
Congratulations! Your work made my car look good as new! I really appreciate how quickly you finished the repair in just 3 days. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and very fast. Looks like new. Thank you very much!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Crash Champions did an excellent job repairing my vehicle. Looks like no one ever sideswiped me! Thank you! And it took only a week, which can't be guaranteed, but I'm grateful for. 😊
Likely to Recommend - 5.0/5.0 -
Great service and repair. Would highly recommend.
Repair Quality - 5.0/5.0 -
Crash Champions was a GREAT CHOICE to repair my vehicle's damage. They were courteous, professional and very competitively priced. My car looks great and was returned to me in a week's time. They even helped me rent a car from Enterprise that dropped off and picked up at Crash Collision. . I will definitely recommend this shop to others!
Customer Service - 5.0/5.0 -
Lisa at the front desk is a GEM!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was quick and friendly. Everyone was awesome and my car is so clean (which is not an easy thing to accomplish)