Crews Collision Center
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was outstanding, and the car looks fabulous. I was very impressed with the way I felt completely taken care of, as far as Crews communicating with USAA and Enterprise and that I didn't have to. Thank you! I love Crews!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vince kept in touch with updates...car rental... Very knowledgeable.. Friendly... Excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
When dealing with customers they should be fully aware during this process. When contacting customer they should leave messages at all contacts if they get no response from customer. I gave them 3 wa us to co intact me but of course I get the answer of we've been trying to call you but yet they leave no voice mails. I personally work 14 hrs a day and of course I work before they open and get off when they close. This is why it's important to me and why I told them to contact my mobile.
My Experience - 5.0/5.0 -
They did a great job with my car, Mr. Tate was awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still waiting for the dust to settle
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0 -
DID WELL ON CAR DAMAGE PARTS BUT VERY POOR ON TIME GETTING IT BACK WELL OVER 2 MONTHS FROM 9 14 17 UNTIL 11 31 17 WENT THERE CAR WON'T START BATTERY WAS DOWN THEY GAVE ME A BOOSTER ON BATTERY LEFT WENT TO GAS STATION TO GET GAS CUT CAR OFF TRY STARTING CAR AFTER PUMPING GAS WON'T START HAD TO CALL FOR HELP GOT ANOTHER BOOSTER WENT HOME SAME THING OCCUR REASON THEY LEFT MY CAR IN PARKING LOT WELL OVER 2 MONTHS BATTERY IS NO GOOD HAD NO PROBLEM WITH BATTERY BEFORE I TOOK CAR THERE NOW I WILL HAVE TO PURCHASE A BATTERY THAT IS BAD SERVICE MY COMMENTS THERE SERVICE SCALE 7
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was completely understanding of the process to receive parts for my vehicle. The work that was done was outstanding and I would bring my vehicle back. Tate is an excellent part of the Crews Collision team. I believe the only bad feedback I have is communication. Each time I was told I was going to receive a call back, I didn't. I understand that everyone is busy, but I also believe in excellent customer service. The secretary (Pamela) at the collision center is completely unprofessional. She is rude, she is unresponsive, and she should not be in customer service. After telling me she would check on my car and call me back. I ended up having to drive over from James island to North Charleston to receive an update because of her lack of communication. When I arrived and asked for an update, she looked me dead in the face "huffed", got and out her chair and VISIBLY rolled her eyes at me. This is NOT acceptable behavior for someone representing your business. She was rude and unhelpful. Overall, Crews collision is a great business and I am very satisfied with the end result of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Great job
My Experience - 0.0/5.0 -
You all did a wonderful job that's why we continue to trust you with our family vehicle. The insurance company progressive, on the other hand did not want to cover sensor items because of the age of my suv.