Criswell Body Shop

Likely to Recommend - 5.0/5.0 -

We’ve been very pleased with Chriswell over the years. Dina and Justin have been very helpful with servicing our vehicles.

Repair Quality - 5.0/5.0 -

We are very pleased with the auto body repairs to our vehicle. Justin was very helpful as well with communicating throughout the process. We appreciate it his time and communication.

Customer Service - 5.0/5.0 -

Justin Jones was very helpful throughout the process. We were in constant communication. He provided frequent updates and was very helpful.

Returned Clean

My Experience - 0.0/5.0 -

Customer service was unsatisfactory when picking up my vehicle at 5pm on a Friday. Tickets were not available at cashiers desk. Service manager did not know how to generate a ticket for service already performed. In all waited 40 mins to pick up my vehicle.

My Experience - 5.0/5.0 -

No complaints

Likely to Recommend - 5.0/5.0 -

No problems

Repair Quality - 5.0/5.0 -

Very satisfied with work.

Customer Service - 5.0/5.0 -

Customer service people professional and helpful.

Returned Clean

Likely to Recommend - 2.0/5.0 -

I would urge them to go elsewhere.

Repair Quality - 3.5/5.0 -

When I arrived to pick up the car, the first issue i came across was the cashier telling me to go to one of the service representatives to get the car. Is this really the customer's responsibility? Meanwhile, there were several employees standing around staring at their phones. I asked the cashier to do that and she told me it wasnt her job. So is that my job? Second issue car had a white powdery substance on the entire driver back side of the car. I asked the service representativento clean it and he did and was very apologetic. But my car did not appear to have been washed. Also, there was a paint run on the hood and loose pieces of the front grill. This required a 2nd trip back to have it resolved. It also took approximately 4 weeks to fix the car.

Customer Service - 2.0/5.0 -

See first comment. Why is it the customers responsibility to find a service rep to get their car? I also noticed this when my plates arrived at the germantown location. The cashier their also asked me to look for a sales person to do this. After spending of $40k for a vehicle you are asking the customer to ask a random sales person on the floor to put on their plates? What kind of customer service is this?!

Returned Clean

My Experience - 5.0/5.0 -

Thanks you for the attention to detail on the windshield replacement. I am really happy with the final product, including the OEM acoustic glass, excellent sealing, and cleanliness of the vehicle. It is as good as if not better than new, thanks to the care that the folks at Criswell Body Shop put into this job.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

I rated you overall a seven for the job itself. Mike Eastlake I’d give a ten for service. The bumper is a little lighter in color compared to the rest of the car and the edges are not quite as smooth as it was originally. That said, I’m satisfied enough that I won’t go through it a third time.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was extremely personable and helpful! The maintenance team did an outstanding job fixing my rear hatch and saved me money by returning unneeded parts. They also vacuumed and cleaned by vehicle when they were done. I can't say enough about the outstanding service I received!

Customer Service - 5.0/5.0 -

Mike was great!

Returned Clean

My Experience - 5.0/5.0 -

Mike it's very nice guy he goes about what's you needs are

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Bad and Terrible Experience .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks like new

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

Not the fastest service, but courteous customer service and a customer-first approach that should be commended.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication during the repair period. And an easy drop off and checkout. Friendly service… easy, efficient drop off and pickup.

Customer Service - 5.0/5.0 -

Good communications from the shop, as needed, along the way. Pickup process went smoothly and quickly from payment to pickup.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean