Gerber Collision & Glass - Gaithersburg
In operation 85 years, 16 years at this location.
Gerber Collision & Glass - Gaithersburg offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair time was very short and everyone involved in the process was very communicative! The repair itself also looks amazing – car looks brand new and I am very satisfied with my choice! Would definitely recommend to others. If I ever need repairs in the future (fingers crossed I don't) I would definitely return.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were very friendly and the response was very fast, which was great. I am also very satisfied with the repair results.
My Experience - 5.0/5.0 -
Terrific customer relations and service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I just want to say thank you all for your excellent work from the coordination between chop, adjuster and rentals company, that’s a great job! Thanks!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A great job.It's perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't tell the repair
Customer Service - 5.0/5.0 -
Awesome
My Experience - 5.0/5.0 -
Delivered on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber provided exceptional service throughout the repair of my vehicle. They handled my claim with genuine care and attention, making me feel like a valued customer rather than just another repair order. Before returning my vehicle, they performed a final inspection and determined that the repairs did not yet meet their high standards. Instead of releasing it, they kept the vehicle to ensure everything was completed to the level of quality they expect. That commitment to excellence gave me great confidence in their work. Throughout the entire process, they kept me informed with regular updates and clear communication. I truly appreciate their professionalism, attention to detail, and dedication to customer satisfaction. I highly recommend Gerber to anyone looking for a trustworthy, high-quality repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber provided exceptional service throughout the repair of my vehicle. They handled my claim with genuine care and attention, making me feel like a valued customer rather than just another repair order. Before returning my vehicle, they performed a final inspection and determined that the repairs did not yet meet their high standards. Instead of releasing it, they kept the vehicle to ensure everything was completed to the level of quality they expect. That commitment to excellence gave me great confidence in their work. Throughout the entire process, they kept me informed with regular updates and clear communication. I truly appreciate their professionalism, attention to detail, and dedication to customer satisfaction. I highly recommend Gerber to anyone looking for a trustworthy, high-quality repair shop.
Customer Service - 5.0/5.0 -
I felt like I was treated with personal care
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After my fender bender, I was honestly stressed. But the team at Gerber Collision and Glass on Snouffer School Road really showed up for me. They explained everything clearly, kept me updated, and treated me like a person, not a ticket. The repair is flawless; my car looks brand new. I’m genuinely grateful for the care, the craftsmanship, and the steady communication. Thank you for making a rough moment so much easier Darryl Veteran Thank you
Customer Service - 5.0/5.0 -
I had an outstanding experience with Gerber Collision and Glass at 8211 Snouffer School Road in Gaithersburg, Maryland. After a minor but stressful fender bender, they took great care of me. The staff was professional, respectful, and kept me informed every step of the way. The workmanship was excellent; my car looks like new. I truly appreciate the quality, communication, and care. Highly recommend! Darryl Veteran
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car looks great and it was done in a reasonable amount of time. Nice Work!
Customer Service - 5.0/5.0 -
Anthony was great to work with.
My Experience - 5.0/5.0 -
Our experience with Gerber couldn’t have been better. Alonzo assisted us through the process and he explained everything from the start and kept us informed frequently during the process. He answered all our questions. The repair was complied exactly as he had planned and the repair made the car look like it had never been damaged. Everyone at Gerber was polite and helpful. I wouldn’t hesitate to use Gerber again and I highly recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0 -
Wooo excelente son muy amables con la atención al cliente
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Because of a great job done.
Repair Quality - 5.0/5.0 -
The job done was very impressive. I wouldn’t be able to identify my car if it wasn’t painted in Red color. Anthony and his team are fabulous. The customer service is great.
Customer Service - 5.0/5.0 -
Great! Very receptive and wonderful.
My Experience - 5.0/5.0 -
I had an excellent experience with Gerber Collision & Glass. My liftgate trim was broken, and the repair was completed perfectly. It looks like it was never damaged. Alonzo was professional, knowledgeable, and kept me informed throughout the process. Told me it would take 2 to 3 days and he got it done the SAME DAY! I truly appreciate the outstanding customer service and craftsmanship. Thank you, Alonzo, and the entire Gerber team for a job well done!
My Experience - 5.0/5.0 -
Frequent updates by texts and phone calls are very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Appreciated frequent calls and texts for informing the status of the repair.
My Experience - 5.0/5.0 -
Customer service was outstanding. Anthony was nothing short of polite, professional and informative. He and everyone in the front office should be considered assets to gerber. They treat customers right in a world where customer service is a dying art. Great job.