Gerber Collision & Glass - Laurel

4.8 (6,540reviews)
97%
9943 Washington Blvd,  Laurel,  MD  20723
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In operation 85 years, 16 years at this location.

Gerber Collision & Glass - Laurel offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (6,540)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and communicative throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before the accident. Communication stands out as a major strength, with regular updates via calls and texts keeping customers well-informed. Timeliness is another key positive, with repairs frequently completed ahead of schedule. The convenience of having Enterprise rental services on-site is appreciated. While most experiences are overwhelmingly positive, a few customers noted minor issues with paint quality, cleanliness upon pickup, or communication gaps that required follow-up calls.
AI-Generated from reviews written in the last 12 months
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"The repair quality was excellent. My vehicle looks like it did before the accident, and I was very satisfied ..." Read more
"... happy with the workmanship they have done on my car. Looks like I just drove my car off the dealership lot!" Read more
"Beautiful work..very clean install.. I can tell no difference.."
"... smiling, and welcoming from the moment I walked in. The quality of the work was outstanding, and the repair was completed in a reasonable amount ..." Read more
"My vehicle was ready earlier than expected, which was a wonderful surprise. I really appreciated ..." Read more
"Before scheduled date"
"It was ready a day ahead of the projected finish date"
"It was ready a two days earlier than what they said"
"It was actually ready a little early."
"Yes. The team kept me informed throughout the entire repair process and provided timely updates. I always knew the status ..." Read more
"... service; carefully explained to me what would be done; updated me on a regular basis on the progress of the car repair; my car looked really good when ..." Read more
"I received regular calls and texts about the progress of my vehicle."
"Great communication"
"Communication was great"

Likely to Recommend

Repair Quality

The work was good only issue was air conditioner & check engine light came on after repair work was completed. Gerber was notified prior to me leaving with the vehicle. They took it back in the shop and reported a possible loose wire or vehicle needed to be recharged. After they looked at it the check engine light went off and air conditioner worked.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have recommended it.

Repair Quality

Customer Service

Very nice and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Janelle was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was excellent no issues at all.

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Glass & Collision did an amazing job repairing the right passenger side of my Mustang after it was sideswiped. The body work and paint came out great, and my car looks like new again. The staff was professional, friendly, and made the whole process easy. I highly recommend them!

My Experience

My Experience

My driver front caliber is not connected. This is a big issue as I live in Virginia. Anything could have happened if I would have got on the highway to go home tonight. Negligence is what I call it it’s no way to even explain how the caliber was not put on the car fully.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone gave excellent service. Repairs completed satisfactory and quickly. I have been here before and would recommend to anyone who needs service. Thank you

Likely to Recommend

Repair Quality

Customer Service

Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I usually don’t answer these surveys. But you did well.

Likely to Recommend

Repair Quality

Customer Service

Janelle was awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I picked up my car, the engine light was on and apparently there’s a problem with all of my sensors. My car is not working properly when I turn off my car. I did call the dealership immediately and I will bring my be bringing my car back on Monday morning. It concerns me that my car was worked on, but nobody did the due diligence to make sure my car was safe for me to drive.

My Experience

Everyone was very polite, communicative and I received speedy service as promised.

Likely to Recommend

Repair Quality

Thank God, the repairs have been excellent! The shop manager, who did the initial inspection of my vehicle, was outstanding! She demonstrated a tremendous level of expertise examining my vehicle for repairs. She is polite, professional, knowledgeable, and efficient. Julia kept me updated on my vehicle throughout the repair process. My Family has used Gerber Collision and Glass for many years and don't hesitate to recommend them! Robert

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Glass is perfect, would've been a 10 but there were little specs of black stuff left on the dashboard of my vehicle and just a small black smudge on the newly replaced windshield

Customer Service

Debby was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was extremely helpful,professional and approachable

Customer Service

The repairs looked better than brand new!

Kept me Informed?

Yes

Ready on Time?

Yes

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