Gerber Collision & Glass - Laurel

My Experience - 5.0/5.0 -

The lady at the front desk was super great. A lady named Julia took care of my truck and was fantastic. Who ever owns Gerber is lucky to have them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The work was good only issue was air conditioner & check engine light came on after repair work was completed. Gerber was notified prior to me leaving with the vehicle. They took it back in the shop and reported a possible loose wire or vehicle needed to be recharged. After they looked at it the check engine light went off and air conditioner worked.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have recommended it.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very nice and helpful.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Janelle was excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff was excellent no issues at all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

My Experience - 5.0/5.0 -

Gerber Glass & Collision did an amazing job repairing the right passenger side of my Mustang after it was sideswiped. The body work and paint came out great, and my car looks like new again. The staff was professional, friendly, and made the whole process easy. I highly recommend them!

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

My driver front caliber is not connected. This is a big issue as I live in Virginia. Anything could have happened if I would have got on the highway to go home tonight. Negligence is what I call it it’s no way to even explain how the caliber was not put on the car fully.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone gave excellent service. Repairs completed satisfactory and quickly. I have been here before and would recommend to anyone who needs service. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

My Experience - 5.0/5.0 -

I usually don’t answer these surveys. But you did well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Janelle was awesome!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

When I picked up my car, the engine light was on and apparently there’s a problem with all of my sensors. My car is not working properly when I turn off my car. I did call the dealership immediately and I will bring my be bringing my car back on Monday morning. It concerns me that my car was worked on, but nobody did the due diligence to make sure my car was safe for me to drive.

My Experience - 5.0/5.0 -

Everyone was very polite, communicative and I received speedy service as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank God, the repairs have been excellent! The shop manager, who did the initial inspection of my vehicle, was outstanding! She demonstrated a tremendous level of expertise examining my vehicle for repairs. She is polite, professional, knowledgeable, and efficient. Julia kept me updated on my vehicle throughout the repair process. My Family has used Gerber Collision and Glass for many years and don't hesitate to recommend them! Robert

Customer Service - 5.0/5.0