Chandler's Collision Center

4.9 (3,219reviews)

96%

(410) 309-2242

9640 Gerwig Lane, Columbia, MD 21046

96%

See Photos

9640 Gerwig Lane
Columbia, MD 21046

Get Directions Website Email

About Chandler's Collision Center

See Photos

9640 Gerwig Lane
Columbia, MD 21046

Get Directions Website Email

Chandler's Collision Center is a family owned auto repair business that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services

Free Estimates
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (3,219)

Sort By:
Newest
Rating

2,416 Customers Rated

5 Stars

65% Complete

(2092)
4 Stars

6.7% Complete

(217)
3 Stars

1.3% Complete

(41)
2 Stars

0.8% Complete

(26)
1 Star

0.4% Complete

(13)
< 1 Star

0.8% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with customers appreciating the welcoming and courteous atmosphere. Communication stands out as a major strength, with regular updates via texts, emails, and phone calls keeping customers informed throughout the repair process. Timeliness is another key positive, as many vehicles were completed ahead of schedule. A few customers noted minor delays due to parts availability or external factors, and some mentioned isolated concerns around incomplete repairs or cleanliness, reflecting areas customers feel could be refined. Overall, the shop enjoys strong loyalty and high recommendation rates.

Select to learn more

Service Quality
Timeliness
Communication

"... tire and refused to fix the tire and their mistake. This is the worst service I have ever had." Read more

"... repairs on time. My car looks like new again, and the quality of work exceeded my expectations. I highly recommend them to anyone needing collision ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Excellent repair job done on my car. Great customer service."

"Always friendly, professional, and helpful."

"Great service overall. Work was completed faster than expected. Highly recommend!"

"It was promised the 28th of May, wasn't ready until day after"

"It was actually ready before the date promised."

"Ready Early! Was so nice! 😊"

"Not the repair shops fault…..wrong part received which delayed completion"

"Work was good, communication was terrible. The first communication was the car was finished ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Very reliable for efficiency, communication and work done with care ! Cant say enough about the good folks ..." Read more

"Communications through the entire process were excellent."

"was not informed of the parts issue until I called to check status on promised complete date"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... tire and refused to fix the tire and their mistake. This is the worst service I have ever had." Read more

"... repairs on time. My car looks like new again, and the quality of work exceeded my expectations. I highly recommend them to anyone needing collision ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Excellent repair job done on my car. Great customer service."

"Always friendly, professional, and helpful."

"Great service overall. Work was completed faster than expected. Highly recommend!"

"It was promised the 28th of May, wasn't ready until day after"

"It was actually ready before the date promised."

"Ready Early! Was so nice! 😊"

"Not the repair shops fault…..wrong part received which delayed completion"

"Work was good, communication was terrible. The first communication was the car was finished ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Very reliable for efficiency, communication and work done with care ! Cant say enough about the good folks ..." Read more

"Communications through the entire process were excellent."

"was not informed of the parts issue until I called to check status on promised complete date"

Louis (Toyota owner) reviewed 8/26/26

Very good experience - will recommend Chandlers to friends needing car work

Anne (Subaru owner) reviewed 8/25/26

This place is the BEST place to get your car repaired for so many reasons. Besides the quality of their work the staff there are great to work with and make the whole experience easy. They keep in contact with you the whole time they have your car, letting you know their progress. Everyone that I have had contact with in their setting is pleasant and kind. An I give them a perfect 10.

Avadheshkumar (Nissan owner) reviewed 8/24/26

Megan (Honda owner) reviewed 8/24/26

Jason (Honda owner) reviewed 8/21/26

My experience with Chandler‘s collision center was awesome. They were fast, efficient and very well. Mannered aided me throughout my entire experience kept me updated. I will highly recommend these guys to anyone.

John (Acura owner) reviewed 8/21/26

You guys are awesome as always

Tyler (Toyota owner) reviewed 8/21/26

Val (Chevrolet owner) reviewed 8/20/26

Always professional and job well done

Cheryl (Ford owner) reviewed 8/20/26

Yaseen (Nissan owner) reviewed 8/20/26

Michelle (Kia owner) reviewed 8/17/26

it was incredible service, great customer care! Very kind people!

Mary (Jeep owner) reviewed 8/17/26

Paul and the entire staff were professional, accurate, on time, and friendly. I will unconditionally use and recommend Chandlers on the future.

Amanda (Toyota owner) reviewed 8/17/26

Chandlers took great care of my vehicle and kept me informed every step of the way! My car came back to me all fixed up and cleaner then when I brought it in! Would recommend Chandlers to anyone in need of car repairs!

Very friendly and kept me informed through out the whole process

Phyllis (Toyota owner) reviewed 8/14/26

I recommend Chandler’s Collision EVERY time family or friends need the kind of service Chandler’s Collisions offers.

Paul, Jose, and Rob were very knowledgeable and professional.

Christine (Mercedes-Benz owner) reviewed 8/13/26

Completely satisfied from the estimate all the way to completion of work. The repair work was completed a day in advance. Chandler‘s will be our paint and body shop of choice should we require in the future. Highly recommend!

Dawn (Honda owner) reviewed 8/13/26

Highly satisfied. I traveled from Philly because I heard the service was great and I would do it again

The service was great from the beginning until the end. I would highly recommend!

Great

Jeannette (Chevrolet owner) reviewed 8/10/26

Very satisfied

Caryl (Toyota owner) reviewed 8/10/26

Very pleased with work and customer service!

Aside from the body work, I appreciated all the advice and assistance thet Paul and Veronica gave me.

See previous comment.

Lynn (Ford owner) reviewed 8/10/26

Susan (Hyundai owner) reviewed 8/7/26

Chandler collision was amazing. staff was really nice and my car looks amazing. It was done on time and i have no complaints. Thank you to Paul for helping!

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Chandler's Collision Center

About Chandler's Collision Center

Reviews (3,219)

2,416 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0