Chandler's Collision Center

4.9 (3,225reviews)

96%

(410) 309-2242

9640 Gerwig Lane, Columbia, MD 21046

96%

See Photos

9640 Gerwig Lane
Columbia, MD 21046

Get Directions Website Email

About Chandler's Collision Center

See Photos

9640 Gerwig Lane
Columbia, MD 21046

Get Directions Website Email

Chandler's Collision Center is a family owned auto repair business that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services

Free Estimates
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (3,225)

Sort By:
Newest
Rating

2,423 Customers Rated

5 Stars

65% Complete

(2097)
4 Stars

6.8% Complete

(218)
3 Stars

1.3% Complete

(42)
2 Stars

0.8% Complete

(26)
1 Star

0.4% Complete

(13)
< 1 Star

0.8% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with customers appreciating the welcoming and courteous atmosphere. Communication stands out as a major strength, with regular updates via texts, emails, and phone calls keeping customers informed throughout the repair process. Timeliness is another key positive, as many vehicles were completed ahead of schedule. A few customers noted minor delays due to parts availability or external factors, and some mentioned isolated concerns around incomplete repairs or cleanliness, reflecting areas customers feel could be refined. Overall, the shop enjoys strong loyalty and high recommendation rates.

Select to learn more

Service Quality
Timeliness
Communication

"... tire and refused to fix the tire and their mistake. This is the worst service I have ever had." Read more

"... repairs on time. My car looks like new again, and the quality of work exceeded my expectations. I highly recommend them to anyone needing collision ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Excellent repair job done on my car. Great customer service."

"Always friendly, professional, and helpful."

"Great service overall. Work was completed faster than expected. Highly recommend!"

"It was promised the 28th of May, wasn't ready until day after"

"It was actually ready before the date promised."

"Ready Early! Was so nice! 😊"

"Not the repair shops fault…..wrong part received which delayed completion"

"Work was good, communication was terrible. The first communication was the car was finished ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Very reliable for efficiency, communication and work done with care ! Cant say enough about the good folks ..." Read more

"Communications through the entire process were excellent."

"was not informed of the parts issue until I called to check status on promised complete date"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... tire and refused to fix the tire and their mistake. This is the worst service I have ever had." Read more

"... repairs on time. My car looks like new again, and the quality of work exceeded my expectations. I highly recommend them to anyone needing collision ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Excellent repair job done on my car. Great customer service."

"Always friendly, professional, and helpful."

"Great service overall. Work was completed faster than expected. Highly recommend!"

"It was promised the 28th of May, wasn't ready until day after"

"It was actually ready before the date promised."

"Ready Early! Was so nice! 😊"

"Not the repair shops fault…..wrong part received which delayed completion"

"Work was good, communication was terrible. The first communication was the car was finished ..." Read more

"The service provided was outstanding. The communication was outstanding."

"Very reliable for efficiency, communication and work done with care ! Cant say enough about the good folks ..." Read more

"Communications through the entire process were excellent."

"was not informed of the parts issue until I called to check status on promised complete date"

Robert (Buick owner) reviewed 8/31/26

Ann (Hyundai owner) reviewed 8/31/26

Bryan (Toyota owner) reviewed 8/29/26

I'd only recommend Chandler's moving forward. I had actually taken my truck there in 2024 and knew they had done a good job so I brought it back this year.

I recently had my Tacoma repaired at Chandler's and I'm very happy with the results. The team did an excellent job repairing my truck and having it look brand new. They were professional each interaction I had with them. Paul and the team were great in helping navigate this process. I really appreciate how well they communicated with me, prividing me with regular updates and handling communication between my insurance and rental car service. Everyone in the office was extremely welcoming and helpful.

Louis (Toyota owner) reviewed 8/28/26

Very good experience - will recommend Chandlers to friends needing car work

Bradley (Toyota owner) reviewed 8/27/26

If I could put 11 I would and I will recommend The Shop to anyone who I know

The overall experience was fantastic for a car mechanic trip after a collision. Paul made everyone feel like family. Robert and Veronica were incredibly kind and took excellent care of us. They handled everything in the best possible way, and my car feels like it’s been restored to its former glory.

Paul and the rest of the team were amazing

Wendy (Ford owner) reviewed 8/27/26

Joseph (Subaru owner) reviewed 8/27/26

The staff answered all my questions, finished the job ahead of scheduled.

Shop was able to work around an after market hitch. To install bumper.

Anne (Subaru owner) reviewed 8/25/26

This place is the BEST place to get your car repaired for so many reasons. Besides the quality of their work the staff there are great to work with and make the whole experience easy. They keep in contact with you the whole time they have your car, letting you know their progress. Everyone that I have had contact with in their setting is pleasant and kind. An I give them a perfect 10.

Avadheshkumar (Nissan owner) reviewed 8/24/26

Megan (Honda owner) reviewed 8/24/26

Jason (Honda owner) reviewed 8/21/26

My experience with Chandler‘s collision center was awesome. They were fast, efficient and very well. Mannered aided me throughout my entire experience kept me updated. I will highly recommend these guys to anyone.

John (Acura owner) reviewed 8/21/26

You guys are awesome as always

Tyler (Toyota owner) reviewed 8/21/26

Val (Chevrolet owner) reviewed 8/20/26

Always professional and job well done

Cheryl (Ford owner) reviewed 8/20/26

Yaseen (Nissan owner) reviewed 8/20/26

Michelle (Kia owner) reviewed 8/17/26

it was incredible service, great customer care! Very kind people!

Mary (Jeep owner) reviewed 8/17/26

Paul and the entire staff were professional, accurate, on time, and friendly. I will unconditionally use and recommend Chandlers on the future.

Amanda (Toyota owner) reviewed 8/17/26

Chandlers took great care of my vehicle and kept me informed every step of the way! My car came back to me all fixed up and cleaner then when I brought it in! Would recommend Chandlers to anyone in need of car repairs!

Very friendly and kept me informed through out the whole process

Phyllis (Toyota owner) reviewed 8/14/26

I recommend Chandler’s Collision EVERY time family or friends need the kind of service Chandler’s Collisions offers.

Paul, Jose, and Rob were very knowledgeable and professional.

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Chandler's Collision Center

About Chandler's Collision Center

Reviews (3,225)

2,423 Customers Rated

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0