Caliber - Columbia Md
6465 Dobbin Center Way E,
Columbia,
MD
21045
USA
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or like nothing ever happened. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and proactive status notifications. Timeliness is another highlight, as repairs are frequently completed ahead of schedule. Additional touches like complimentary car washes, interior cleaning, and seamless coordination with rental car companies enhance the overall experience. While some customers noted minor issues with communication delays or needed follow-up visits, the overwhelming sentiment reflects satisfaction with both the repair quality and service excellence.
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Service Quality
"You are treated like royalty. Everyone was so kind and I like the fact that the took the time to explain ..."
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"Caliber staff did an excellent job! They kept me informed on the progress of my repair and completed ..."
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"Caliber did an excellent job. Service was great personnel was courteous and professional."
"I could not be any more pleased with the work done on my vehicle and the service that I received. The ..."
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"Service was excellent! I would definitely recommend Calibers Collision!"
"Vehicle was ready before the expected date"
"Ready super quick and high quality"
"Much earlier than expected."
"The car was completed early"
"My vehicle was ready well before expected."
"Read the previous note, no one was rude. But part of customer service is communication, letting the customer know whats going without them having ..."
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"communication was top notch"
"They send out texts, calls or emails. Super informative and convenient"
"I was receiving 2 to 3 communications a week, letting me know the progress and if there is any ..."
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"I kept getting calls about the process of my van. The communication was Outstanding."
Angela
(Lexus owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0 -
Already have, but in Waldorf Md
Repair Quality - 5.0/5.0 -
Friendly service , kept me informed throughout, great work. Thank you
Customer Service - 5.0/5.0 -
As soon as I walked in the door I was greeted with a smile and how can I help you. Great teamwork
Donal
(Kia owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Claire
(Mazda owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anonymous
(Mercedes-Benz owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Fast. Always answer the phone. Great people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anonymous
(Ford owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Great service I really like the text messages with the play by play on the status of the vehicle since this was a fleet vehicle it helped with coordinating pick up and getting it back on the road
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jimmy
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Madeline
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jose
(Audi owner)
reviewed 8/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Carolyn
(Honda owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Gay
(BMW owner)
reviewed 7/31/26
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Mohammed
(Toyota owner)
reviewed 7/30/26
Likely to Recommend - 4.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Gurvinder
(Mercedes-Benz owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0 -
Because of perfect timing, updating with me what's going on
Repair Quality - 5.0/5.0 -
They did excellent job. Perfect work and Perfect timing. I recommend people to use them .
Customer Service - 5.0/5.0 -
They really did great job. I always keep in my mind.
Returned Clean
Eva
(Mercedes-Benz owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Every one was very nice and accommodating. My car looks like new and it was finished 3 days early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber’s employees were very efficient , knowable , and helpful. My car was finished 2 days early, and the repair looked great. Thank you
Customer Service - 5.0/5.0
Returned Clean
Robert
(Toyota owner)
reviewed 7/30/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Subaru owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Amy
(Acura owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Grace
(Mazda owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Syed
(Toyota owner)
reviewed 7/29/26
My Experience - 5.0/5.0 -
Excellent service only problum is not ready on time and no pickup and drop off service
SHARE
Ryan
(RAM owner)
reviewed 7/29/26