Gerber Collision & Glass - Ellicott City/Norris

4.8 (4,609reviews)

97%

(410) 750-3016

8528 Baltimore National Pike, Ellicott City, MD 21043

97%

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8528 Baltimore National Pike
Ellicott City, MD 21043

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About Gerber Collision & Glass - Ellicott City/Norris

See Photos

8528 Baltimore National Pike
Ellicott City, MD 21043

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Ellicott City/Norris offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

Hyundai

I-Car

Kia

Nissan

Call

Website

Reviews (4,609)

Sort By:
Newest
Rating

4,046 Customers Rated

5 Stars

75.9% Complete

(3497)
4 Stars

8.2% Complete

(379)
3 Stars

1.5% Complete

(70)
2 Stars

0.8% Complete

(38)
1 Star

0.5% Complete

(25)
< 1 Star

0.8% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff received high marks for professionalism, friendliness, and helpfulness throughout the repair process. Regular proactive communication, including twice-weekly updates via calls and texts, was frequently highlighted as a standout feature that gave customers peace of mind. Repairs were often completed ahead of schedule, which customers greatly appreciated. A few customers noted areas for improvement directly from their experiences, including occasional delays in parts availability extending repair timelines, isolated communication gaps toward the end of repairs, and rare quality concerns such as paint matching issues. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... my vehicle, returned it sooner than expected, and the quality of the work is impeccable — the car looks brand-new, drives smoothly, and was returned clean and well-detailed. ..." Read more

"The repair service was Exceptional! I did not recognize my car due to the amazing work completed. I received updates ..." Read more

"... professionally, and my vehicle looks great. I appreciate the quality service and attention to detail provided throughout the repair process." Read more

"The repair work was excellent. The car looked like it did on the showroom floor. Totally satisfied with the repair quality and timliness."

"The work was completed in a quality manner and on time. The staff was professional and kept me updated on ..." Read more

"They predicted it would be ready Monday but repairs were done by Friday."

"My vehicle was fixed ahead of schedule"

"... often and never had to call to inquire on the status. My car repair was completed timely. Excellent and friendly customer service. I will receive ..." Read more

"they completed earlier than expected."

"... probably an outlier, but I would have to mention that my repairs took nearly a month." Read more

"... went by that I didnt know how my vehicle was doing. I was informed every single step of the way throughout the entire process!" Read more

"The communication was the best I have ever experienced with an auto body shop"

"Amazing communication throughout the whole process. Office staff, amazing. Wonderful work"

"I appreciated the high-level of communication and the true caring and outreach from the staff."

"... is WAY OFF. Everyone and everything else is great. Communication is especially fantastic and was very happy with Gerber continually keeping me updated." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... my vehicle, returned it sooner than expected, and the quality of the work is impeccable — the car looks brand-new, drives smoothly, and was returned clean and well-detailed. ..." Read more

"The repair service was Exceptional! I did not recognize my car due to the amazing work completed. I received updates ..." Read more

"... professionally, and my vehicle looks great. I appreciate the quality service and attention to detail provided throughout the repair process." Read more

"The repair work was excellent. The car looked like it did on the showroom floor. Totally satisfied with the repair quality and timliness."

"The work was completed in a quality manner and on time. The staff was professional and kept me updated on ..." Read more

"They predicted it would be ready Monday but repairs were done by Friday."

"My vehicle was fixed ahead of schedule"

"... often and never had to call to inquire on the status. My car repair was completed timely. Excellent and friendly customer service. I will receive ..." Read more

"they completed earlier than expected."

"... probably an outlier, but I would have to mention that my repairs took nearly a month." Read more

"... went by that I didnt know how my vehicle was doing. I was informed every single step of the way throughout the entire process!" Read more

"The communication was the best I have ever experienced with an auto body shop"

"Amazing communication throughout the whole process. Office staff, amazing. Wonderful work"

"I appreciated the high-level of communication and the true caring and outreach from the staff."

"... is WAY OFF. Everyone and everything else is great. Communication is especially fantastic and was very happy with Gerber continually keeping me updated." Read more

Charlotte (Honda owner) reviewed 8/31/26

Very satisfied 10

Charles (Chevrolet owner) reviewed 8/31/26

Ganine (Subaru owner) reviewed 8/31/26

Daniel (Hyundai owner) reviewed 8/31/26

Flora (Toyota owner) reviewed 8/28/26

A minor repair took a month and not even completed. Throwing away my seat pad Waste customer's time and money.

Careless

Joseph (Kia owner) reviewed 8/27/26

Great work, staff, and experience!

Mick (Ford owner) reviewed 8/24/26

A wonderful service desk, friendly, polite and fully aware what the customer is going through.

Maya (Kia owner) reviewed 8/24/26

Absolutely satisfied with my experience at Gerber! The staff were insanely helpful and kind and gave me constant updates. My car looks brand new thanks to you guys!

Suzanne (Hyundai owner) reviewed 8/24/26

Gail (Lexus owner) reviewed 8/24/26

From my first contact with you to picking up my car today, I’ve been impressed with the care, efficiency, and professionalism of the whole team. Receiving frequent updates from Gerber Collision & Glass helped keep my mind at ease during what could have been a very stressful time. Thank you!

Eugene (BMW owner) reviewed 8/24/26

Kimmarie (Honda owner) reviewed 8/22/26

The truck was ready ahead of the expexted time. We were kept up to date about its progress. When we picked up the truck it was like new again. I would definitely recommend Gerber glass and collision.

Marilyn (Lexus owner) reviewed 8/21/26

I am beyond satisfied. My car looks perfect. Everyone was wonderful to work with. They also filled a low tire and washed it!! I will be recommending you to anyone who needs you. Thank you

My car was fixed beautifully. It did take longer than they planned, because a part came that was wrong. When I picked up my car, it was washed in and out. They filled a low tire. All in all, they were wonderful and I would recommend them very highly.

Everyone was very professional and accommodating.

Rudolph (Toyota owner) reviewed 8/21/26

Daniel (Honda owner) reviewed 8/17/26

Very nice staff and quick service

Arshul (Audi owner) reviewed 8/17/26

Brian (Lincoln owner) reviewed 8/14/26

Zina (Acura owner) reviewed 8/14/26

Very professional staff and excellent work performed. Will definitely recommend to friends.

Warren (Chevrolet owner) reviewed 8/14/26

Did a great job, was under the estimated cost and delivered early which saved me money. A+

Maida (Ford owner) reviewed 8/13/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Ellicott City/Norris

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Ellicott City/Norris

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,609)

4,046 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?