Gerber Collision & Glass - Ellicott City/Ellicott

4.8 (4,737reviews)
96%
3420 Ellicott Center Dr,  Ellicott City,  MD  21043
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Gerber Collision & Glass - Ellicott City/Ellicott offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,737)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlight that vehicles are returned looking brand new, with repairs completed to the highest standards. Communication stands out as a key strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is another strong point, as numerous customers note their vehicles were completed ahead of schedule. The seamless coordination with rental car services is also frequently commended. A few customers, based on their own comments, noted areas for improvement including more consistent communication timelines, clearer completion date estimates, and occasional delays due to parts availability.
AI-Generated from reviews written in the last 12 months
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"... the technician did an outstanding job fixing it. The repair quality exceeded my expectations — the car looks like new again! The team was professional, friendly, and kept me ..." Read more
"Service was professional, prompt, and excellent. I recommend Gerber Collision highly and without reservation. ..." Read more
"The car repair was perfectly completed. Unable to tell there was any damage. We were periodically notified with updates. Highly ..." Read more
"Whole process was very easy, explained well, performed correctly and efficiently"
"Excellent repair work and completed in a timely manner. Very happy with the updates and the final results."
"... their game.. I appreciate all the text updates and my car is always ready before the actual date that they give. So that's a plus. Overall, I have absolutely no ..." Read more
"Gerber Collision did an excellent job on my car and I was surprised with how fast they got it done! They kept me notified of the progress. Easy arrangements ..." Read more
"Not at all, I was quoted about five different dates throughout the entire process and ended up having to pay over $700 in rental car ..." Read more
"Work was completed within 1 week, which was much faster than I expected"
"dropped off on March 8, ETA given was March 27th, it was ready for pick up on the 24th"
"... estimates super friendly and most professional. Y'all kept me in the loop, EVERY step of the way by personal phone calls and texts. Another nice touch is the Enterprise rental ..." Read more
"... friendly and very professional....I love how they kept me abreast of everything going on with text messages regarding car....the absolute best." Read more
"... Gerber could have done about part availability but updates were infrequent and promises when I would receive updates were usually not met." Read more
"Very appreciative of the communications, frequent updates as to the repair status. Every person we interacted w was very professional."

My Experience

My car looks brand new Thank you.

My Experience

My Experience

My Experience

Very helpful from the very beginning completely explained what had to be done to the vehicle done in a timely matter I always kept in touch with me. Looks great. I recommended to anyone who needs help. Thank you.!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Prompt and courteous service was provided. Gerber Collision agent who worked with me made sure of my satisfaction with the service they provided. All questions were answered.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good quality, great communication. It just took a little long. As a policy I do not give 10/10

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with Gerber Collision in Ellicott City! From start to finish, the staff was professional, friendly, and helpful. They kept me informed throughout the repair process and made sure I understood what was being done to my vehicle. My car was repaired beautifully and I really appreciated the attention to detail and quality of the work.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fixed my dent to look like new, and came in under estimated cost!

Customer Service

Friendly service and kept in touch.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a phenomenal job I really did appreciate them communicating with me very well about everything they were gonna do 10/10 really recommend it

Likely to Recommend

Repair Quality

They did a great job on repairs

Customer Service

They kept me informed

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Quality work and friendly staff. Ian Always kept us updated on the project. The receptionist was friendly and professional

Likely to Recommend

Repair Quality

Professional work done and always kept me informed of the progress.

Customer Service

Customer service has always been top notch and very friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication professional work they are the best

Likely to Recommend

Repair Quality

Very professional great communication they were fantastic great work

Customer Service

Again personable & professional

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was excellent. I received daily reports of updates that explained everything that was done to my car daily. I was informed about the progress and estimated date of pick up. The staff were courteous, professional and helpful. Awesome job and service.

Likely to Recommend

Repair Quality

Had a small issue with rattling of the replaced door. Called made an appointment , was fixed, no hassle

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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