Gerber Collision & Glass - Jessup

4.7 (6,075reviews)
97%
7706 Race Rd,  Jessup,  MD  20794

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Jessup offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (6,075)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team received high marks for professionalism, friendliness, and courteous service throughout the repair process. Communication was a standout strength, with customers appreciating frequent text, email, and phone updates that kept them informed every step of the way. Timeliness was another highlight, as numerous customers noted their vehicles were completed well ahead of the estimated dates. A few customers mentioned minor issues such as occasional delays due to parts, unclear scheduling communication, or small items needing follow-up, reflecting areas customers felt could be refined for an even smoother experience.
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"... completely satisfied with the quality of the repair. The work was done thoroughly and correctly the first time. The team was professional, courteous, and efficient ..." Read more
"My car door looks amazing. Great work!"
"The workmanship and service we received was top notch! They did an excellent job repairing our car! Our ..." Read more
"... back to me incredibly fast. When I picked it up, the car was absolutely spotless, honestly, it looked better and cleaner than the day I bought it. Beyond the ..." Read more
"... Very friendly and answered all my questions. The repair was completed successfully and looked great. The complimentary wash and detailing was a nice ..." Read more
"The vehicle was ready 2 weeks ahead of schedule and looked in showroom condition whenbI picked it up."
"... 37-day estimate for the repairs on my 2017 Camry, but Gerber blew that timeline out of the water and got my car back to me incredibly fast. When I picked it ..." Read more
"Done well before its established date."
"It was ready 10 days earlier than the projected date."
"I got my truck back a week ahead of my scheduled time!"
"Their communication was excellent! We were kept up on the progress of our car the whole time. They even finished it ..." Read more
"I received timely updates and clear communication, which gave me confidence that the repair was on track."
"They kept me informed every step of the way."
"... they did on my car and the best part is that they kept informing me about the work progress. They have completed the job as promised." Read more
"The texts kept me informed about the updates."

My Experience

Liz was very helpful and kept me updated throughout the whole process

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Returned Clean

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My Experience

Everyone was very nice and they kept me in constant communication on updates about the car. Will highly recommend. Just got my car back today. From what I see it looks pretty good considering is an older car but kept well

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Based on price charged and quality of work I’ve seen better work

Repair Quality

Paint job was “ satisfactory but not up to par with the new car quality of the original paint job. You can see the “waves” where the damage was repaired and repainted. There were some dirt/ impurities in the clear coat finish and some overspray on parts of the bumper. Also the metal framing inside the wheel well was just bent back and recoated, not replaced.

Customer Service

I appreciated the process updates via text by the repair shop. Nice touch

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My Experience

Liz is awesome and the repair team fabulous they repaired my vehicle 2 days early. Thank you guys really appreciate you.

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They were amazing at communicating and doing good quality work to my car!

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Once again good clear communication :)

My Experience

Everything went very well...from the intake to return of my vehicle. Excellent, thanks!

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My Experience

You did a great job! You kept us updated and completed the repair in a timely manner.

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Very nicely done

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My Experience

The lady at the front desk was very kind and knowledgeable. Honestly everyone was great. Great customer service and made me feel comfortable!

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I was wonderfully surprised when I saw that the mechanics had my car washed Thanks very much

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Returned Clean

My Experience

They did a great job. Liz Ferrer went above and beyond to handle my issues.

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Great time was handled well . I am satisfied customer. Liz Ferrer was excellent.

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Repair was excellent but the schedule was erratic

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The scheduled date of delivery was pushed back time again and delivery was delayed almost by a week because of the weekrnd closure of shop.

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Repair Quality

Very great and timely service of my vehicle. Staff was extremely helpful and professional.

Customer Service

Returned Clean