Criswell Body Shop

Likely to Recommend - 5.0/5.0 -

Yes, I will recommend you more.

Repair Quality - 5.0/5.0 -

I take this chance to thank Katy for all of her for customer service, time, efforts and kindness and patience. I would say that Katy is just an assist for Criswell. Overall my rating for service 10 out 10. Excellent.

Customer Service - 5.0/5.0 -

I take this chance to thank Katy for all of her kind customers service, efforts, times kindness and kind patience. I really appreciate overall her professionalism, performance and support and I would say that she is an asset for criswell and I would rate her for her services 10 out 10

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Still have not received my key when vehicle was in your bodyshop...luckily had my spare would like my other key please

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We always recommend you to people that are looking!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

a couple paint drips and a few hoses i needed to plug in, but overall happy

Customer Service - 5.0/5.0 -

Matt was great, he was super responsive, clear and was on time with the repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always a pleasure getting trucks serviced or fixed in the body shop.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

poor paint job

Customer Service - 0.5/5.0 -

My 23 C8 was rammed in the rear while parked that resulted in $13k for the repair. This required new exhaust, bumper, taillight, etc. When the initial estimate was made at the dealer, they offered me a Borla exhaust if I would paid the difference in the cost. I was like, sure why not. The exhaust came in after long two month wait and I dropped off the car for repair. Few days later, the car is almost complete and ready for the new exhaust. They told me that it would be additional $874 to install the Borla which they never mentioned about additional installation cost. I get that it may need additional time/work because it's an aftermarket exhaust, but $874? I wasn't willing to pay them when I could do it myself and asked them to put the scratched exhaust back on. They said Ok and comes back few minutes later asking for $404 additional to calibrate the stock exhaust. I asked them should that be part of the insurance claim and they said no, the insurance has paid $500 for the labor. I told them not to calibrate it as I have the tool to calibrate. I told them I was very unhappy about this whole thing and this message is what I got.... They are so unprofessional people. I went and picked up the car today, found out that they jacked up the price of the Borla by $500 over the retail price. I hated his service and will post this on all the review sites I can find.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were effective and well knowledgeable and Matt Tate is phenomenal

Customer Service - 5.0/5.0 -

I dealt with 1 person Matt Tate and he was great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

The team really took the extra effort to make my truck as good as new. The one negative was the rear bumper not aligned properly.

Customer Service - 5.0/5.0 -

Kate and the team were phenomenal!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

I wish my car was charged before I picked it up as a courtesy.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Katie Church did an excellent job. She is very responsive and cares about insuring that the car comes out perfect, she called me frequently to keep me informed. One of best car service experiences ever,

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I will absolutely not recommend you to anyone.

Repair Quality - 0.5/5.0 -

My car was received by Criswell on April 22nd. We were told the car would be ready May 27th by a former employee (Julia) who was handling our case. Unbeknownst to us she was let go and after repeated attempts between May 27 and June 10th our attempts went unanswered until I emailed June 10th only to find out our car was NOT in fact ready; it now needed another part which was backordered. We were given a loaner vehicle only on June 20th (now 8 weeks that Criswell had my car) after we pushed for it. About two weeks later, on July 3 at 4:40p (before the holiday weekend) we received an email from Ronald Karolick that the car was done, and he would NOT be authorizing the loaner past July 5th so we needed to either return it or pay for days past the 5th. He admitted to knowing the car was done on July 1st but failed to let us know that. We had already left for a pre-planned vacation on July 3rd for approx. 2 weeks. There was no way for us to return a car with ZERO notice. We notified Ronald, Andrew and Neil that the key would be made available and they could go pick up the car if needed but were not going to be paying anything extra. We finally picked up the car on Wednesday, July 17th only to have to return the vehicle a few days later because an issue was not fixed. I only received an email today that the car was fixed...a total of 14 weeks with very little communication unless we pushed, yet we were treated poorly for having a loaner for less than 4 weeks.

Customer Service - 0.5/5.0 -

Ronald's customer service is subpar at best and the way he speaks to people in his emails is rude. Your shop caused our household stress and anxiety for weeks on end and we were treated like we were bothering your service department. The ladies at the cashier desk were lovely and good with customer service. Andrew and Neil tried their best with the circumstances and from what I understand work for Ronald?

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean