Criswell Body Shop

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Good morning, I need to express my dissatisfaction with my recent purchase experience. I filled out a customer survey thinking my situation would be handled, as promised by your representative, but it was not. Moving forward, I know now not to trust a salesman or manager at their word because they have proven to be dishonest. I hope there will be another survey where I can voice my true frustration. The issues began with the parts department not ordering the correct parts, followed by the body shop working on my vehicle without providing an estimate or consent, and failing to fully disclose additional charges. Furthermore, the service department only addressed one of the several issues on my work order, and the manager under Mr. Witte never returned my call. Additionally, I received a late payment mark on my credit history due to the dealership not reporting my vehicle return on time. My Wagoneer paperwork was processed late, and I was not notified of the issue, nearly causing me to miss another payment if I had not called the bank to find out where my paperwork was. I was promised a payment would be made on my behalf due to this error, which was never paid. I have spent over $100K with Criswell in the last six months (purchasing two vehicles) and never expected my experience to turn out like this. I am not trying to shift blame but to emphasize that no customer should have this kind of experience when patronizing a business. My credit, money, and time should not be spent ensuring the business is doing right by me as a customer.

Likely to Recommend - 0.5/5.0 -

Please read my first comment

Repair Quality - 0.5/5.0 -

I need to express my dissatisfaction with my recent purchase experience. I filled out a customer survey thinking my situation would be handled, as promised by your representative, but it was not. Moving forward, I know now not to trust a salesman or manager at their word because they have proven to be dishonest. I hope there will be another survey where I can voice my true frustration. The issues began with the parts department not ordering the correct parts, followed by the body shop working on my vehicle without providing an estimate or consent, and failing to fully disclose additional charges. Furthermore, the service department only addressed one of the several issues on my work order, and the manager under Mr. Witte never returned my call. Additionally, I received a late payment mark on my credit history due to the dealership not reporting my vehicle return on time. My Wagoneer paperwork was processed late, and I was not notified of the issue, nearly causing me to miss another payment if I had not called the bank to find out where my paperwork was. I was promised a payment would be made on my behalf due to this error, which was never paid. I have spent over $100K with Criswell in the last six months (purchasing two vehicles) and never expected my experience to turn out like this. I am not trying to shift blame but to emphasize that no customer should have this kind of experience when patronizing a business. My credit, money, and time should not be spent ensuring the business is doing right by me as a customer.

Customer Service - 0.5/5.0 -

Please read previous comments

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0 -

While the work that was completed was satisfactory, the customer service I received during that time was very poor and greatly affected my experience.

Customer Service - 0.5/5.0 -

My experience with Criswell was greatly affected by my repeated interactions with the body shop manager, Andrew. I brought my vehicle in due to a manufacturer's defect with the paint on the hood and roof, which required removing the windshield for repairs. After the windshield was taken off, I received a call stating that it had shattered. I was informed that neither the windshield vendor nor the dealership would cover the cost. I pointed out that, since the vehicle was in Criswell's care, either they or the vendor should be responsible for the replacement. During this conversation, Andrew claimed that the windshield shattered because it was seven years old. I found this reasoning puzzling, as windshields can last the lifespan of a vehicle, and mine showed no prior damage when I brought it in. We concluded the conversation with Andrew saying he would call me back with an update. On June 21, a few days later, Andrew called to tell me that they would not be covering the windshield. I reiterated that the damage occurred while the vehicle was under Criswell's care and that they needed to accept responsibility. Andrew responded unprofessionally, raising his voice and insisting they would not cover the cost. Despite my repeated requests for him to lower his voice, he refused to do so. I then asked to speak with his manager, but was informed, “I report to Mr. Criswell himself, and he’s not available right now.” This exchange lasted about five minutes before I ended the conversation. The way I was treated during this call was both unprofessional and disrespectful. Stellantis did cover the cost of the windshield, which I appreciated. I would like to be contacted further about my experience and can be reached at 301-379-9796.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I like the dealership, clean and nice. But my only complaint would be not having enough direction on where to go when turning my car in for any type of service. Unfortunately over the phone all they say is will see you on the date provided but when you actually get to the dealership, no one really knows or gives you the right area to go to

Customer Service - 3.5/5.0 -

Took awhile for someone to help me. Kept getting run around.

Returned Clean

Likely to Recommend - 5.0/5.0 -

good experience. no complaints

Repair Quality - 5.0/5.0 -

car looks good

Customer Service - 5.0/5.0 -

Body shop advisor was knowledgeable and worked hard to get my car fixed correctly

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

the way i was treated with the work done on my truck i will not buy or have any dealings with criswell i am going to take my dealings with criswell to court

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Take too long

Customer Service - 2.0/5.0 -

Manager very impolite

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was returned to me with an alarming amount of dust from the paint shop. I had to open my windows on my way home just so I could breath fresh air. This is after I was waiting for 45 minutes after being told my car was ready last Friday (this happened on Monday when I picked my car up) because they weren’t sure if it was ready an no one seemed to be doing much to help me find out of it was actually ready. When it got confirmed that it was I saw the dust but had to get to an appointment for work so I couldn’t stay. When I sent the pictures to the rep and asked them to detail my car because of the mess I was told the manager wouldn’t do that and it was on me. To top it off I have to bring it back because my sensors aren’t working now. This was a horrible and very unprofessional experience and it would take a lot for me to ever come back to you again. It would help not to leave this review publicly if you would do the professional thing and detail my car from the mess they made. I’m just asking to clean up after yourself and give me my car back in the clean condition I left it in. I didn’t think that was too much to ask

Customer Service - 0.5/5.0 -

Read previous comments

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

More than a month for a repair. No information and the car had to be returned for your bad work. Documents a mess. Another employee had to take over to help us.

Customer Service - 0.5/5.0 -

Same comment.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I actively recommend AGAINST at every opportunity

Repair Quality - 0.5/5.0 -

Horrible customer service from body shop manager and Criswell damaged my car but refused responsibly. Will never go back and I share my miserable experience there with everyone I know to try and route business away from Criswell.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My car which was dropped off at Criswell's body shop on Tuesday, May 7, 2024 was vandalized in the parking lot on Saturday, May 11, 2024 and I was never notified about this until Wednesday, May 15, 2024. I was on vacation and made many phone calls to the auto body shop and no one would tell me my car was vandalized. I finally got my car last Saturday, May 18, 2024. I will never take my car to Criswell Auto Body shop again and I will not recommend this shop to anyone.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

It is not complete

Customer Service - 3.5/5.0 -

At first the person in charge of the job was in responsive and in the end it was better because Andrew had taken over.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything was fixed except one headrest

Customer Service - 5.0/5.0 -

Andrew the body shop manager is phenomenal

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job and good customer service

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean