Criswell Body Shop
In operation 51 years.
We repair all makes and models, and work with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrew, body shop manager; John, service manager, and Norwell, service advisor were all a pleasure to work with and took care of all the issues I was facing! Thanks!!!!! Karim
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was seamless from start to finish, Drew was polite and efficient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for taking care of the problem even though it took months to get it straightened out because of the original guy dropping the ball by quitting The body shop did a great job of matching the paint
Customer Service - 5.0/5.0 -
Got the run around because people kept quitting. So I had to do a lot of phone calls. But in the end the body shop &service was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The body work repairs were fine, but oddly enough when I got the vehicle back, the right rear turn signal was out and the back up camera wasn’t working. Both were loose connections fixed at home.
Customer Service - 5.0/5.0 -
Matt was awesome working for me to get the insurance company to pay supplements.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car damaged. Held for over 2.5 months. Terrible experience.
Customer Service - 0.5/5.0 -
Very slow. Did not fix all repairs. Created new problems with car after taking 10K and over 2 months to fix a simple issue
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer care and service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler was great! Professional, knowledgeable, considerate, and advocated to complete my repairs quickly. We'll continue to come back to Criswell.
Customer Service - 5.0/5.0
Returned Clean
Repair Quality - 0.5/5.0 -
Absolutely terrible experience from beginning to end. 2 week job took 7.5 weeks. My vehicle was damaged in several areas not part of original repair during the repair process . Managment could’ve cared less. Obviously a volume NOT quality operation. Can’t get callback from management even after 4 voicemails and a lengthy detailed email to the GM. NO RETURN CALL. they don’t care !! I’d appreciate a call from someone because I could not imagine having a worse experience. There is no chance I could ever recommend your operation to a single person. Not even for an oil change.
Customer Service - 0.5/5.0 -
Make excuses. Accepted no accountability. No call backs . TERRIBLE ALL AROUND
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Bad experience
Repair Quality - 0.5/5.0 -
Too many extra costs. $54 an hour for labor where others ask $38 and then on an insurance claim be told I must sign an agreement to pay costs above the estimate despite having a deductible and that should be my only financial obligation.
Customer Service - 2.5/5.0 -
Tyler was afraid to exert authority and make a decision. Maybe he’s new at the job but he needed to seek guidance from a coworker twice during our conversation
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All and all, it went smoothly… just those people skills … hmmm… need a little work!
Repair Quality - 5.0/5.0 -
All of the body work was done to perfection!
Customer Service - 3.5/5.0 -
Conversations with Matt were clear and concise however the disappointment came when the phone calls from 2 women at customer service, leaving me phone messages, telling me that I was going to be charged a $100 per day storage fee if i didn’t get moving on the project with my car (miscommunication with the authorization forms and again when my car was ready. A simple phone call to ask me my situation could have avoided this type of phone call, being that these women not once asked if I needed any assistance? My car was purchased from Criswell Jeep (2021 )and my experiences with Kevin G. ( manager) have been EXCELLENT and way beyond my expectations… A+++ for Kevin… Criswell Chevy- take note of how they treat their customers! (I am a widow with no family in town… i was having a problem finding a ride to the dealership to pick up my car after it was ready- Kevin was a HUGE help in solving yhe problem for me!) In ending, I have nothing but compliments for the work on my JEEP , but the people skill at Criswell Chevy could be improved! Thanks for your time and an even bigger THANKS to Kevin G. at Criswell Jeep and of course, Matt at the Chevy body shop!