Criswell Body Shop

4.3 (400reviews)
82%
503 Quince Orchard Rd.,  Gaithersburg,  MD  20878
Bot
Shop AssistantSparkles

In operation 51 years.

We repair all makes and models, and work with all insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
GM
GM CRN BrightDrop Fleet
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (400)

Likely to Recommend

Repair Quality

Matt Tait provided excellent service and understanding that I wanted by "baby" back in first class condition. He and the shop delivered. Thanks you

Customer Service

see previous comment

Returned Clean

My Experience

My Experience

Repair was timely and completed very well. Even better than I expected for the repair.

Likely to Recommend

They were great - communication and work were excellent!

Repair Quality

Great communication and follow-up!

Customer Service

Matt provided great follow-up and communication as parts were ordered and delayed and reordered.

Returned Clean

Likely to Recommend

Repair Quality

I was 100% completely satisfied with Criswell service. They are very efficient, very friendly, always smile to our customers provided professional servic

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Found multiple issues with my car after picking it up. I'm not going to bother anymore.

Customer Service

I did get an amount taken off the total.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Justin Jones was wonderful and helpful as well as Oswald who works on Saturdays. The ladies behind the counter were wonderful and helpful too!!!! Im so happy to have my jeep back!!!!

Likely to Recommend

Repair Quality

Loved the cust pool mer service and help i got in body shop Justin Jones was amazing as was Oswald and all the guys behind the parts counter ♥️

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

Highly! This place has good prices and great customer service. I'll be coming here for now on!

Repair Quality

Amazing!! The price was great and they finished it in one hour.

Customer Service

Everyone was great! I felt like a priority.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Repair looks great, even the interior was spruced up. I felt like I had a new car again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The paint work looks fantastic

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Communication with body shop service person is very limited and they answer when they feel like, Very limited response without any explanation or details! I think management should train service advisors to educate clients about their vehicle issues in the context and more accurately communicate with them.

Likely to Recommend

Always.

Repair Quality

The service advisor should be able to communicate in more details, better and faster.

Customer Service

In general, I am satisfied with the customer service.

Returned Clean

My Experience

Excellent communication and service. Quick turn around. Thank you!

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

They're good at what they do. But, third parties they ship some work out to (e.g. wheel resurfacing) have issues which I'm frustratingly stuck resolving on my own.

Repair Quality

The install of window moldings and weatherstrips on my Alfa Romeo Stelvio was well-done, and quick!

Customer Service

Justin was personable and attentive. A tech stopped what he was doing to discuss the plan with us, to make sure we were on the same page, and that the estimate would be accurate.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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