Cross Creek Subaru Collision Center

5.0 (5,050reviews)
100%
497 North McPherson Church Road,  Fayetteville,  NC  28303
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Shop AssistantSparkles

In operation 37 years.

If your vehicle has body damage and you want it repaired quickly and conveniently in Fayetteville, we welcome you to visit our body shop at Cross Creek Subaru. The last thing you want after an accident or noting that your vehicle's been damaged is to worry. Our facility is USAA Stars and Nationwide Blue Ribbon approved. We offer fast, professional auto body repairs and work with every insurance provider to ensure that you get your vehicle back in like-new condition in the quickest and easiest manner possible. From paint scratches to replacing your bumper, we have the tools, genuine Subaru parts, and experience to repair any vehicle and have it looking in day-one condition on the roads in Fort Bragg again in no time.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (5,050)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional service quality, with repairs frequently described as outstanding, flawless, and restoring vehicles to like-new condition. The team earned high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, eliminating uncertainty. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers noted isolated concerns, including parts delays affecting completion dates, occasional issues requiring return visits, and inconsistent automated update accuracy, all drawn directly from customer comments.
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"The staff was very pleasant and professional. The work was done ahead of schedule and done right the first time. The car car out of repairs looking better than it ..." Read more
"My Outback looks brand new, the repair is outstanding!"
"Service from the body shop was top notch from check in to sign out."
"... the progress frequently. Which was major for me. Completely satisfied with the repair and the detail cleaning job was icing on the top! Will highly recommend! Extremely ..." Read more
"... was OUTSTANDING! Everyone was courteous and kind. They did an AMAZING job on the repairs. My truck has been restored to its original beauty!" Read more
"The staff was very pleasant and professional. The work was done ahead of schedule and done right the first time. The car car out of repairs looking better than it ..." Read more
"I received my car a day before the day I was initially given."
"Actually, a couple of days early."
"Received 4 days early! Good communication!"
"The car was completed after the initial promised date due to a back order of a headlight part"
"... for the amazing work and getting my car done early. I appreciate the daily communication you all gave me while you had my car." Read more
"Great work; quick, professional and well done! I especially appreciate the continuous texts providing updates in the status of my repairs."
"I was impressed with the texts and calls that kept me informed."
"Everything looks great. I was very happy with the communication and transparency of the whole team."
"... you for everything! Your team was professional, and kept me in-the-know with detailed and prompt updates regularly." Read more

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Customer Service

Returned Clean

My Experience

My car bumper was fixed to perfection. The clean up on the inside and outside makes it look almost new again. I want to personally commend Savannah, Crystal, Jerry and all of the people who worked on my car. The service and support I received was outstanding! They are courteous , friendly, knowledgeable and helpful. Thank you for hiring such outstanding personnel. My entire experience was excellent. Judy

Likely to Recommend

I would recommend Cross Creek Subaru to everyone! Your Sales associates are amazing; your Body Shop and repair service are outstanding; and so are the employees who work in the Body Shop office! Everyone is an asset to your company! Thank you again!

Repair Quality

Everything was great! I wasn’t to personally commend Savannah, Crystal and Jerry for their outstanding support and service! They are very courteous, friendly, knowledgeable, professional and patient! Thank you for hiring such exceptional personnel! My car was repaired to perfection - your body repair people are very professional too! It was also cleaned inside and outside - it looks almost new! Thank you again for an awesome experience. Judy

Customer Service

Please see previous comments!

Returned Clean

My Experience

Expedient and very friendly. Communication was clear and often.

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Savannah was extremely helpful throughout the entire process. She was very professional and timely in keeping me up to date on the progress of repairs.

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My Experience

💯🔥🔥🔥💪🏿

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Very satisfied. The ladies were the best. 👍🥰❤️

My Experience

The Body Shop department goes extra miles to be sure I receive the best service. All crews are so professional and friendly. I am very impressed.

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All expectations were met and really appreciated the daily text updates.

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They did a great job and managed our expectations perfectly.

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Would recommend glad they have Honda workers

Repair Quality

Loved working with Savannah

Customer Service

They did a nice job

Returned Clean

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Everything went well and everyone was very friendly and helpful.

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My Experience

Always a very good experience. Great customer service. The team kept me updated on everything about my CRV. Thanks for always being great Subaru body shop. God bless you all.

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