Crossroads Ford Collision Center

4.9 (692reviews)

98%

(336) 996-1030

1330 Hwy 66 South, Kernersville, NC 27284

98%

See Photos

1330 Hwy 66 South
Kernersville, NC 27284

Get Directions Website Email

About Crossroads Ford Collision Center

See Photos

1330 Hwy 66 South
Kernersville, NC 27284

Get Directions Website Email

In operation 38 years.

CROSSROADS COLLISION is a DEALER OWNED auto repair business that has been serving the community since 1986. our goal is to provide high quality repairs on a timely basis. TO ALL MAKES AND MODELS''

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (692)

Sort By:
Newest
Rating

692 Customers Rated

5 Stars

88.4% Complete

(612)
4 Stars

8.2% Complete

(57)
3 Stars

1.2% Complete

(8)
2 Stars

1.2% Complete

(8)
1 Star

0.3% Complete

(2)
< 1 Star

0.7% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new upon return. The workmanship received strong commendations, including perfect color matches, flawless body restoration, and attention to detail. Staff were frequently described as friendly, professional, courteous, and knowledgeable. Timeliness was a notable strength, with numerous customers reporting their vehicles were completed ahead of schedule. Communication through text and email updates was appreciated by many. A few customers noted areas for improvement directly from their experiences: one mentioned needing a second repair visit as dents remained visible after the first attempt, another highlighted insufficient communication regarding completion timelines, and one customer noted dissatisfaction with the detailing work. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness

"The Crossroads staff did an excellent job on my car. You can't even tell where the damage was!"

"My 2025 GMC Canyon looks and drives like hew. Alignment is good. No rattles or squeaks when driving. I would certainly consider ..." Read more

"The car was restored beautifully!"

"I am very pleased with the repairs made to my vehicle. The staff at Crossroads was friendly and professional. ..." Read more

"As usual, you did a bang up job. I was totally impressed with the workmanship and the attention to detail. This was my third time bringing a car to Crossroads ..." Read more

"Fastest repair with the best communication Ive ever had. Was shocked, actually, and am glad to take this survey ..." Read more

"We got our vehicle back one day early."

"Repairs were completed a day ahead of schedule."

"The vehicle was perfectly before I expected it. I was one day late bringing it in because of a snow ..." Read more

"... were never given a date it would be available. And when we finally were told what day it would be ready; it wasnt ready that day." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"The Crossroads staff did an excellent job on my car. You can't even tell where the damage was!"

"My 2025 GMC Canyon looks and drives like hew. Alignment is good. No rattles or squeaks when driving. I would certainly consider ..." Read more

"The car was restored beautifully!"

"I am very pleased with the repairs made to my vehicle. The staff at Crossroads was friendly and professional. ..." Read more

"As usual, you did a bang up job. I was totally impressed with the workmanship and the attention to detail. This was my third time bringing a car to Crossroads ..." Read more

"Fastest repair with the best communication Ive ever had. Was shocked, actually, and am glad to take this survey ..." Read more

"We got our vehicle back one day early."

"Repairs were completed a day ahead of schedule."

"The vehicle was perfectly before I expected it. I was one day late bringing it in because of a snow ..." Read more

"... were never given a date it would be available. And when we finally were told what day it would be ready; it wasnt ready that day." Read more

Holly (Jeep owner) reviewed 8/20/26

Donte (Buick owner) reviewed 8/17/26

Took my Buick to crossroads for a front bumper damaged repair and they did an excellent job!The front makes my car looks look brand new!!They was very professional and fast!Thank you Crossroads!

Janice (Kia owner) reviewed 8/11/26

I would highly recommend them

They did an amazing job on my car. Several people have commented on the excellent work done.

Very friendly, professional staff. They kept me in the loop from the day I dropped my car off until I picked it up

Ieshia (Infiniti owner) reviewed 8/6/26

Donald (Ford owner) reviewed 7/20/26

Denise (Chevrolet owner) reviewed 7/13/26

Impeccable service from start to end.

The car was restored beautifully!

Everyone at Crossroads Collision Center was courteous and professional. They provided service as promised and communicated well with me during the process.

Beatrice (Ford owner) reviewed 7/9/26

Raimundas (Ford owner) reviewed 7/2/26

Christopher (Lexus owner) reviewed 6/23/26

Regina (Toyota owner) reviewed 6/18/26

Everyone was very pleasant to work with and answered all of my questions and my vehicle looks great and was ready on time!

Hugh (Volkswagen owner) reviewed 6/17/26

Gregory (Ford owner) reviewed 6/1/26

I recommend Crossroads all the time.

Customer service was amazing! Repairs tuned out perfect. Very pleased we took our repair to Crossroads Collision Center in Kernersville.

Office personnel are kind, respectful, and efficient.

James (Honda owner) reviewed 5/25/26

Great job

Fast and reliable

Nancy (Ford owner) reviewed 5/19/26

My car looks great!

Rebecca (Kia owner) reviewed 5/14/26

Lakia (Kia owner) reviewed 5/8/26

Kathleen (Ford owner) reviewed 5/7/26

Tammy (Kia owner) reviewed 5/6/26

I would highly recommend Crossroads to anyone who needs work done on their car. They did a fantastic job on mine!

The Crossroads staff did an excellent job on my car. You can't even tell where the damage was!

The staff was friendly and helpful.

Thomas (Subaru owner) reviewed 4/27/26

Very happy with the repair.

Daryl (Dodge owner) reviewed 4/27/26

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Crossroads Ford Collision Center

About Crossroads Ford Collision Center

Reviews (692)

692 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?