Crown Collision Center - Middletown

5.0 (1,737reviews)
100%
950 Aquidneck Ave,  Middletown,  RI  02842
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Shop AssistantSparkles

In operation 5 years.

Repairs for all makes and models.Our ICAR trained technicians use the most advanced equipment available in the industry today to ensure a flawless result

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Rivian Passenger – R1T/R1S
Tesla
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Email

Reviews (1,737)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crown Collision for delivering exceptional service across all aspects of the repair experience. The front office staff receive high marks for professionalism, friendliness, and going above and beyond to keep customers informed at every stage of the repair process through proactive text updates and personal calls. Repair quality is a standout highlight, with numerous customers noting their vehicles looked brand new, better than before the accident, or even better than when originally purchased. Timeliness is another strong theme, with many customers delighted to receive their vehicles days or even weeks ahead of the promised date. Customers also appreciate the seamless coordination with insurance companies and rental car services, making the overall process stress-free. The thorough detailing of vehicles upon return is frequently mentioned as a pleasant and impressive bonus. A few customers noted minor follow-up items such as a door seal adjustment or a brake light, though these were addressed promptly. Overall, the overwhelming sentiment reflects a shop that earns strong loyalty and enthusiastic recommendations from its customers.
AI-Generated from reviews written in the last 12 months
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"... work they did on my Kia Forte. From start to finish, the entire process was handled with professionalism, clear communication, and genuine care. The quality of the repair was excellent — my car ..." Read more
"... the customer first and always do a professional job making your vehicle look like it just came off the showroom floor. I would recommend them to anyone." Read more
"Entire staff from the office to the service department were absolutely wonderful. Every single step explained. Received regular, frequent ..." Read more
"... in the midst of an historic blizzard. And finally the restorative work is truly a work of art." Read more
"... timing so I knew when my vehicle would be ready. My car looks fabulous! Like new and they even detailed it. I was beyond thrilled when I picked it up and it ..." Read more
"... completion was only a short time off - they somehow managed to complete the repairs 3 days earlier! Ive simply never heard of such a quick turnaround in the auto body repair ..." Read more
"... job! Jeep looks like new! Appreciate your efforts to finish two days ahead of schedule to accommodate an obligation I had that required the jeep! Many thanks! Well done everyone ..." Read more
"Excellent service! Finished repair one week ahead of schedule and coordinated insurance and car rental perfectly!"
"... delivered very high end quality results. They even completed the work ahead of schedule. I would strongly recommend there services for automotive repairs." Read more
"Almost a week early!!!"
"... extremely informative throughout the entire process, taking the time to explain each step clearly and keep me updated along the way. Their transparency and willingness to answer questions ..." Read more
"... do all the legwork involved in the repair process. They keep you informed every step of the way and guarantee their work. In all my years, I have never dealt with any repair ..." Read more
"You made the process as simple as possible and were constantly in contact with updates on the progress of the job. I knew exactly what I was responsible for regarding ..." Read more
"We are thrilled by the excellent communication and timely repair our vehicle received."
"... receptionist, they handled the situation with ease and communicated effectively throughout." Read more

My Experience

Everyone at Crown was very helpful and personable. Jim Cartin was extremely helpful throughout the entire process.

Likely to Recommend

Repair Quality

Very satisfied. All of the staff were great and the organization is fortunate to have Jim Cartin. He is sensational in his position.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Couldn’t be happier! Allie was super.. give her a raise😉

Likely to Recommend

Repair Quality

Couldn’t have asked for a better outcome. The vehicle was ready earlier than expected! The staff was outstanding especially Allie..I saw her deal with an edgy person and she handled them in a very professional manner! She deserves a raise! 😉

Customer Service

See earlier comment

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied as always

Likely to Recommend

Repair Quality

Best around anywhere A+

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

definitely likely

Repair Quality

Customer Service

Great people to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Great down the line!

Repair Quality

The results were great They kept me well informed about the progress as it was being made The staff was professional courteous and kind

Customer Service

Efficient courteous friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Crown is great! Maybe the greatest. 1st, they will drive you back ti Enterprise rental if you need that and bring your Enterprise rental car back when you pick up your fixed car if you need that. They keep you appraised of your car's progress while bring fixed, is on time or early with their appraisal of when it is going to be fixed, and do a great job of fixing it. On top of being really nice people. Who could ask for more?

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a very satisfying experience thanks to highly precise repairs and detailed customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly, helpful, knowledgeable and got my car done ahead of time!

Likely to Recommend

Repair Quality

Great work, friendly people, complete the job way ahead of schedule. Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As usual the guys did a great job

Likely to Recommend

Repair Quality

Crown diba great job ahead of schedule

Customer Service

Crown did a great job ahead of schedule

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great and was kept updated through the process. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and exceptional craftsmanship, from start to finish. Thank you!

My Experience

Phenomenal service and communication throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great. Knowledgeable and kind staff.

My Experience

Kind friendly staff

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