Cumberland Mountain Collision LLC.

4.8 (532reviews)

97%

(931) 967-9207

471 Bypass Rd, Winchester, TN 37398

97%

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471 Bypass Rd
Winchester, TN 37398

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About Cumberland Mountain Collision LLC.

See Photos

471 Bypass Rd
Winchester, TN 37398

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 18 years.

At Cumberland Mountain Collision, we treat every repair with the care and attention it deserves. Our team combines professionalism with advanced training to make sure your vehicle is repaired safely and correctly. As an I-CAR Gold Class shop and a Nissan Certified Collision Center, we're proud to meet the highest standards in the industry while keeping the process simple and stress free for our customers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 4:00 pm
Tue	7:00 am - 4:00 pm
Wed	7:00 am - 4:00 pm
Thu	7:00 am - 4:00 pm
Fri	7:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Nissan

Call

Website

Reviews (532)

Sort By:
Newest
Rating

424 Customers Rated

5 Stars

71.8% Complete

(382)
4 Stars

4.9% Complete

(26)
3 Stars

1.3% Complete

(7)
2 Stars

0.4% Complete

(2)
1 Star

0.2% Complete

(1)
< 1 Star

1.1% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return, often exceeding expectations. The regular text-based progress updates were a standout highlight, with numerous customers expressing deep appreciation for being kept informed throughout the repair process. Exceptional customer service, professionalism, and courteous staff were frequently mentioned as key strengths. Many customers also appreciated the complimentary interior and exterior cleaning of their vehicles. Timeliness was largely commended, with several repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional delays beyond the promised date, inconsistent communication at times, and isolated concerns about incomplete assembly or cleanliness upon vehicle return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"... very impressed with the outcome. The technicians did outstanding work with great attention to detail, and my car looks as good as new. The staff was courteous, ..." Read more

"Not only is the damaged repaired but the detailing made the whole minivan 176,000 miles hauling kids look new! The customer service was spot on with great communication. ..." Read more

"Overly satisfied is not an option! Very impressed with the quality of work!"

"Very nice job , great attention to detail, and they cleaned my car. Professional service, would highly recommend!"

"Thank you all for your world-class service from start to finish. You did way more than expected. Id highly recommend Cumberland Mountain Collision ..." Read more

"Was done a few days before date promised."

"... brought it and all the updates during the week and completion coming in earlier than we expected. Keep up the good work" Read more

"... professional, and kept me informed throughout the process. Repairs were completed on time, and the entire experience was smooth and stress-free. I highly recommend Cumberland Mountain ..." Read more

"I was frustrated that it took so long to get my car back. 4 weeks was too long."

"They kept me informed every step the way. It took a little longer that expected but they had to wait for parts & calibrate my car that they weren't expecting it ..." Read more

"... with my insurance company to line up service. I was kept up to date on the progress of my vehicle via text keeping me in the loop which I greatly appreciated. ..." Read more

"... of repairing my car! They were very professional, kept me informed throughout the process, and reached out to me when there were decisions to be made. I am very pleased ..." Read more

"... entire experience was handled so professionally. We were kept informed every step of the way. Thank you!!" Read more

"The job was completed timely and looks great. I really appreciated the Tuesday and Thursday updates, and your dealings with Progressive Insurance. We ..." Read more

"Mostly. At times, communication was consistent. Two times, you texted that you would update me by text the following day and you did not. I had to call and leave voicemails."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication