Custom Auto Craft

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service. Would highly recommend.

Customer Service - 5.0/5.0 -

Manny is patient and excellent

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Since I have had my car returned to me there have been several issues that were not there before. I had my car tuned up and serviced the day before my accident and just the same, the day before i dropped off my car into your care. My left back drivers side door handle no longer is touch accessible like it was prior to drop off. My rear view camera is now in and out functioning meaning it will not work sometimes, which it was not doing before the drop off NOR right after the accident. My alignment is now slightly off as well. I don't know what the heck happened in that shop or what was internally rumbled during the "repair" of my vehicle, but this is extremely disappointing. On top of that i was charged extra for something beyond my deductible which was not discussed with me prior and was not in the estimate. Had i known, I would not have been so surprised when i went to pick up my car. I will be sharing this with my insurance company. Thank you.

Customer Service - 0.5/5.0 -

I felt extremely taken advantage of.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Above and beyond team, everyone was very helpful.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not come back or recommend this to anyone I know. I am very unhappy with my overall experience here.

Repair Quality - 0.5/5.0 -

I was quoted 2 weeks and it took close to 2 months to get my car. I understand the circumatances were out of anyone’s control, but there was never an effort to take reaponsibility or make me feel like something was being done to correct the issues. On top of that, Manny deliberately lied to me and told me my car would be ready on Friday, 1/6. I couldn’t come by until Monday, 1/9, and when I did, the car wasn’t put back together and was still missing a piece. You should never lie to your customers.

Customer Service - 0.5/5.0 -

I was lied to by your employee Manny.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I noticed a few things after picking up my car. The original parts were not replaced. The paint job was bad - there are dust particles in my bumper under the dried paint that you can visibly see and feel. Shop wouldn’t paint my grill to the color it was before. Nor my headlights.would have paid for it too - Inconvenient.

Customer Service - 1.5/5.0 -

Had to keep calling because everyone was “too busy to call back”

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 1.5/5.0 -

My tail light indicator keeps coming on. I felt like the representative there was trying to tell me that Mercedes or just like this, and to accept it.

Customer Service - 2.5/5.0 -

My tail light light come back on and I had to take it to my mechanic

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gabriel and Kiara were very friendly and a pleasure to do business with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Looks good and delivered on date requested

Customer Service - 4.5/5.0 -

Manny was available to answer questions and the office staff were polite and helpful

Returned Clean

My Experience - 5.0/5.0 -

CAC was a great! It was the top recommended shop by my insurance provider and I couldn't be happier with the service and work done on my vehicle. The inspection and pickup were easy and fair. Though the queue for jobs was backed up, they were able to get my vehicle in for a quicker turnaround and out just in time for Christmas! I appreciated the prompt follow-ups on the status of my repairs. I highly recommend CAC!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The repair quality is great. It just took a long time.

Customer Service - 3.5/5.0 -

I am grateful that after my repair was put off for more than 6 weeks, after I complained it was only put off for a month. Not sure if it was because they thought my car was druveable, it wasn’t. That saying the fact that other cars were put in front if mine was not okay.

Returned Clean

Likely to Recommend - 1.5/5.0 -

I had my car fixed through you many years ago and was very happy with the process and the outcome, hence me returning. This time around my experience was less than ideal and I'm not sure I would return, or refer you to a friend.

Repair Quality - 3.0/5.0 -

You did a nice job of fixing the car once it was finally done.

Customer Service - 1.0/5.0 -

The communication was less than desirable. It took more than double the time than promised with VERY LITTLE communication along the way.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks terrific. Just like new. Manny and his crew were terrific.

Customer Service - 5.0/5.0

Returned Clean