D & J Automotive

4.9 (358reviews)

100%

(859) 341-2038

3296 Madison Pike, Covington, KY 41017

100%

See Photos

3296 Madison Pike
Covington, KY 41017

Get Directions Email

About D & J Automotive

See Photos

3296 Madison Pike
Covington, KY 41017

Get Directions Email

In operation 46 years.

We are an autobody repair shop specializing in insurance claims and self-pay claims. We use the best supplies in the business to assure a quality and professional finish.

Services

Free Estimates
Insurance Company Assistance
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (358)

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Newest
Rating

358 Customers Rated

5 Stars

89.9% Complete

(322)
4 Stars

7% Complete

(25)
3 Stars

1.7% Complete

(6)
2 Stars

0.6% Complete

(2)
1 Star

0.3% Complete

(1)
< 1 Star

0.6% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with customers appreciating the courteous and helpful interactions throughout the repair process. Timeliness is a strong point, as numerous customers noted their vehicles were completed on or ahead of schedule. Communication was generally well-received, with customers appreciating timely updates and clear information. The added touch of returning vehicles cleaned inside and out was a pleasant surprise for many. A few customers noted areas for improvement directly from their experiences, including occasional lapses in proactive communication during the repair process, one instance where photos were forgotten by staff delaying an estimate, a minor alignment issue on a bumper repair, and limited cleaning coverage in some cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

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Service Quality
Timeliness

"The work was performed in less time than quoted. They stayed late to accommodate the pickup of my ..." Read more

"... scratches. When I got it back it looked brand new. They were timely, efficient and did excellent work. I would highly recommend. 1010" Read more

"... Body did a fabulous job on pairing my car. Not only done with perfection, it was done in a very timely matter and on schedule as they have promised. I would highly ..." Read more

"They did a phenomenal job and when above and beyond. Not only was my exterior fixed, but they detailed ..." Read more

"... I talked to was extremely kind and helpful. They completed the necessary repairs within 4 days and it was quality work. Would definitely recommend this place to anyone needing ..." Read more

"My truck was finished early, and the repair was excellent."

"D&J did a fantastic job repairing my vehicle . It was finished before the promise date . The car was cleaned inside and out and even had a ..." Read more

"... pairing my car. Not only done with perfection, it was done in a very timely matter and on schedule as they have promised. I would highly recommend them!" Read more

"I was expecting it by Wednesday and it was ready to go on Monday."

"... them. They tell you how long it will be done and its done exactly when they said its gonna be done" Read more

Service Quality
Timeliness

Service Quality
Timeliness