D & J Automotive

4.9 (353reviews)

100%

(859) 341-2038

3296 Madison Pike, Covington, KY 41017

100%

See Photos

3296 Madison Pike
Covington, KY 41017

Get Directions Email

About D & J Automotive

See Photos

3296 Madison Pike
Covington, KY 41017

Get Directions Email

In operation 46 years.

We are an autobody repair shop specializing in insurance claims and self-pay claims. We use the best supplies in the business to assure a quality and professional finish.

Services

Free Estimates
Insurance Company Assistance
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Reviews (353)

Sort By:
Newest
Rating

353 Customers Rated

5 Stars

89.8% Complete

(317)
4 Stars

7.1% Complete

(25)
3 Stars

1.7% Complete

(6)
2 Stars

0.6% Complete

(2)
1 Star

0.3% Complete

(1)
< 1 Star

0.6% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with multiple customers describing the team as courteous, knowledgeable, and accommodating. Timeliness is a strong point, as several customers noted repairs were completed ahead of schedule or within the promised timeframe. Proactive communication throughout the repair process was appreciated by many. Customers also frequently commend the cleanliness of returned vehicles, often receiving them washed and detailed. A few customers noted areas for improvement, including occasional gaps in proactive status updates during the repair process, isolated fit and finish concerns, and limited initial responsiveness during the estimate stage, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"The work was performed in less time than quoted. They stayed late to accommodate the pickup of my vehicle. Staff ..." Read more

"D & J Automotive did an excellent job on my car after a deer hit the side of my SUV. The passenger door got crushed in, the side mirror ..." Read more

"D&J did a fantastic job repairing my vehicle . It was finished before the promise date . The car was cleaned inside and ..." Read more

"... I talked to was extremely kind and helpful. They completed the necessary repairs within 4 days and it was quality work. Would definitely recommend this place to anyone ..." Read more

"my car literally looks like a brand new car , i appreciate you guys for getting the job done and making sure ..." Read more

"My truck was finished early, and the repair was excellent."

"D&J did a fantastic job repairing my vehicle . It was finished before the promise date . The car was cleaned inside and out and even had a new smell to it ! The ..." Read more

"... pairing my car. Not only done with perfection, it was done in a very timely matter and on schedule as they have promised. I would highly recommend them!" Read more

"I was expecting it by Wednesday and it was ready to go on Monday."

"There was no set date for completion."

"... absolutely fantastic during this entire process. Communication was great, and the turn around time was fast!!" Read more

"... call me with the estimate. More than a week later, I called to see what was taking so long. They had forgotten to show the photos." Read more

"I received an up to date message through out the process"

"Staff is prompt with communications. Gives straight forward answers to your questions"

"They gave me a date and called me when it was finished early."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication