Gerber Collision & Glass - Southgate

4.8 (3,581reviews)
94%
2350 Alexandria Pike,  Southgate,  KY  41071
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In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Southgate offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (3,581)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, frequent and proactive communication, and timely repairs. Many highlight the professionalism and friendliness of staff, with repeated compliments on thorough updates via calls, texts, and the online portal. Repairs are frequently described as flawless, restoring vehicles to like-new condition, and several customers were pleasantly surprised to receive their cars cleaned inside and out. Vehicles were often completed ahead of schedule, exceeding expectations. A few customers noted areas for improvement directly in their feedback, including occasional communication gaps, unexpected delays, and isolated quality concerns such as pre-existing issues not being addressed or new problems arising post-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... did a great job. Commnunication was outstanding and the quality of the work exceptional." Read more
"The communication was very good and the work was excellent! They warned me that they might not be able to match the paint of my car when making ..." Read more
"The repair was perfect. I couldnt even tell that my car had been damaged."
"The team did a phenomenal job on the repairs and they were completed quickly."
"... 6. I usually wouldnt bother giving a bad review. You took 3 weeks to bondo a door and quarter and charged way too much to do so. You added a bs part ..." Read more
"Car was completed ahead of schedule. Work was perfect. Personnel were thoughtful, attentive and courteous."
"... call all day today but wasnt able to get through. The repair took way longer than it should have with my car in the shop waiting for the replacement door. ..." Read more
"Happy that car was repaired ahead of schedule. However, cost was higher than expected."
"Way earlier. I was blown away."
"Car looks great, however it took nearly a month to repair."
"Absolutely the best communication!!!"
"The communication was TOP TIER. Seriously, way above expectations."
"I still have not received my car back, and I have not received a phone call since I dropped it off last weekend."
"I was very impressed with the communication and status updates through the entire process. Not only was I able to ..." Read more

My Experience

They did an excellent job and the customer service provided by Adam and the whole team was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was kind, the repair was beautifully done, communication was excellent, and they even finished a day earlier than expected. I couldn't be happier.

My Experience

Great communication

Likely to Recommend

Repair Quality

Great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were efficient and attentive.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have

Repair Quality

Very nice

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It’s early to judge but so far it looks great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new. It took slightly longer than expected but the result was great. Doug was great to work with.

My Experience

Quick and excellent service! Great job on the repairs!

Likely to Recommend

Repair Quality

Excellent quality! Great experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

There was a chip piece in the grill, but DOUG and I were not sure if it was from the accident or not. He was going to order the piece and get back to me.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very courteous and explained all to be done, very efficient work WELL Done !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Could not have been a more satisfied customer

Repair Quality

Looked like a new car.

Customer Service

Very professional, lots of helpful updates and made the process very easy. Plus, when I picked up my car not only did it look like new, the interior had been cleaned.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Working with the folks at facility was very good. Phone contact was not having to go through a national call center where no one made an effort to understand anything.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was not good. One message said my car was almost done and then the next said it would be another week. It took 2 weeks to get a window replaced. In addition, I was given a quote before service began and when I picked up the car the total was over $100 dollars more and there had been no communication about that.

Likely to Recommend

Repair Quality

Communication was not good. Automated updates were not accurate. Received a call late afternoon on a Friday that my car was completed after being told it would be another week. Took from 7/15 to 7/24 to replace a window, which seems a bit long.

Customer Service

Communication was not good. Automated updates were not accurate. Received a call late afternoon on a Friday that my car was completed after being told it would be another week. Took from 7/15 to 7/24 to replace a window, which seems a bit long.

Kept me Informed?

No

Ready on Time?

No

My Experience

Very nice work. Car looks and rides great. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Courteous service! Adam was very informative and helpful!! Service completed on time as predicted!! First rate service & repairs!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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