Gerber Collision & Glass - Milford
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Milford offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Really impressed with the quality of the work Gus looks great thanks
My Experience - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Had car back in 7 days , looked good, Ben waiting almost 14 days for minor problem???
Customer Service - 2.0/5.0 -
Same as stated !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work on the car was great. Looks brand new
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have found Gerber extremely accommodating and fair several times. They made my 2019 Honda Accord look brand new.
Customer Service - 5.0/5.0 -
You could never find a better manager than Randy. I recommend this Gerber Collision for everyone.
Returned Clean
My Experience - 0.0/5.0 -
Body and panel misalignment and inconsistent gaps. Overspray on wheel and tire. Front right door creaks when opening and closing. Fender liner was said to have been replaced, but it still the original one.
Likely to Recommend - 2.5/5.0 -
This shop was on Allstate's "approved" list. Not sure what the criteria is behind that, although with most things it probably comes down to money. Another shop that I spoke with said that Allstate's hourly rates is the issue. Here is a direct quote: "The other conversation is that Allstate is the lowest paying insurance company in the state at 58.00/hr for labor and 39.00/hour for materials which is a complete joke."
Repair Quality - 2.5/5.0 -
Overspray on wheel and tire, panel gaps inconsistent, parts that were to be replaced per estimate and final repair slip were not replaced. Undertray was removed and improperly installed, and several retaining clips missing. Right front door creaks when opening and closing. Before work began, I was told that the hood could be repaired instead of being replaced, and I was okay with that if repairs were done well. The hood is not repaired properly in my opinion, and it would have been better off just being replaced. Allstate was fne with the hood being replaced, so why not just replace it. It seems like any issues should have been caught by any type of internal QC process prior to the vehicle being returned to the customer.
Customer Service - 4.0/5.0 -
Customer service seemed adequate, but we will see how my concerns are dealt with after having received the vehicle back. The timeline on repairs was frequently updated, so no issues there.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
It was pretty good. They did tell me it was gonna be done multiple times and extended the wait time up to multiple weeks other than that it was good.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Could have washed and detailed the truck before giving it back
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service. Repairs were excellent. Also very convenient car rental with Enterprise in the same location.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took a little longer than expected to be completed and I smelled a burnt smell around the tire well after I got my car back. Took it back and was told it’s a wheel bearing that insurance doesn’t automatically cover to be replaced and have not heard back in a week
Customer Service - 4.0/5.0 -
Sometimes I did not receive a call back or couldn’t get an answer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good people. Thank you!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The truck looks great. However, I’m not real pleased with the tonneau cover. It’s still gonna let water in. the flap on the back isn’t resting on the back of the tailgate. But overall, everything else seems to be going well and looks fine. I think the hood looked better than when I took it in for the repair. I believe there were issues with getting parts and different things, but I feel like the communication could’ve been a little bit better with the progress of the project.
Customer Service - 3.0/5.0 -
Everyone was nice and helpful, I do wish the communication had been a little bit better through the process. At the end., Got a call from Randy, who reassured me that the truck would be ready for pick up that day. And I really needed that.