Airport Paint & Body - Erlanger
In operation 21 years.
Airport Paint and Body if a family owned collision repair business. Eddie Thomas, general manager, is a third generation body shop owner with over 25 years experience. Airport Paint and Body's mission is to return your vehicle to pre-accident condition in a timely manner while providing world class service. Airport Paint and Body "taking pride in service for 3 generations". www.airportpaintandbody.com
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
Service Quality
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Auto Body repair is a hard job. They have to prepare and submit an estimate. Then the estimate has to be approved by all parties. Then come scheduling, and the drop off. Once the body shop tears the auto down, they have a chance to survey the total damage this may include an updated estimate. There are parts to order, and work to be scheduled. The paint has to match, and parts align. When all is said and done the finished work has to approved by the parties involved. I have been fortunate from my experience with Airport Paint, and Body to trust them with our vehicles, and monies. Thank you to all the great people at Airport for getting it done right, and in a fair amount of time.
Likely to Recommend - 5.0/5.0 -
Very happy with the repair and communication with everyone. Very helpful and friendly employees. My only issue is with the grease spots on the interior leather on the seats.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already recommended Airport Paint & Body to several people.
Repair Quality - 5.0/5.0 -
Repairs took longer than expected - but, mostly due to Airport Paint & Body using OEM parts and having to wait on their delivery. We were kept informed of the status of the repair and are completely happy with the results.
Customer Service - 5.0/5.0 -
We are very satisfied with our dealing with Airport Paint & Body. We were kept informed of the repair status at every step up to delivery.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always does a good job
Customer Service - 5.0/5.0 -
They recognize repeat customers and are engaging .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far everything looks very good. Good paint color matching. I was impressed with the conditiion of the car on delivery,it looked like it had been cleaned and waxed inside and out. Looked new.
Customer Service - 5.0/5.0 -
From my first encounter the recepionist was very knowledgeable about what to expect. Very good customer relations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great, took about 2 weeks, front end was smashed. Looks great, even cleaned my car and gave me a goodie bag which was totally unexpected. Thanks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have many times
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
You took care of everything. It was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had some confusion with original estimate but Eddie took care of the problem.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service no notes
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all did a truly fantastic job of repairing my car. It looks like new.
Customer Service - 5.0/5.0 -
Staff seemed to really car about their customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely amazing service! Second time working with this repair shop! Friendly team and very honest.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a good experience without any hassles. I was kept informed of the progress and no surprises. Thank you for a job well done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Unbelievable the level of customer service from an auto body shop. Free shuttle to and from; lifetime warranty; complimentary drinks and snacks; gift basket upon completion of vehicle; and free car wash within 30-days of repairs
Likely to Recommend - 5.0/5.0 -
Would recommend them to anybody.
Repair Quality - 5.0/5.0 -
This is the second time we have had to use your establishment. And have been very pleased with the results both times great job.