Airport Paint & Body - Hebron

4.9 (880reviews)
97%
2925 Hebron Park Dr,  Hebron,  KY  41048

In operation 21 years, 12 years at this location.

Airport Paint and Body if a family owned collision repair business. Eddie Thomas, general manager, is a third generation body shop owner with over 25 years experience. Airport Paint and Body's mission is to return your vehicle to pre-accident condition in a timely manner while providing world class service. Airport Paint and Body "taking pride in service for 3 generations". www.airportpaintandbody.com

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (880)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is frequently commended for going above and beyond, including cleaning and detailing vehicles inside and out as a complimentary gesture. Communication is highlighted as a strong point by many customers, with staff keeping clients informed throughout the repair process and answering questions promptly. Timeliness is another standout, as numerous customers were pleasantly surprised to receive their vehicles ahead of schedule. A few customers noted areas for improvement, including inconsistent proactive communication where some felt they had to initiate contact for updates, and occasional delays tied to parts availability or unexpected issues. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend the shop.
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"They were an amazing shop to work with and I will always recommend them to friends and families."
"They did a fantastic job. It is better than new. They were so nice, friendly, helpful and professional. Best experience I ever had with ..." Read more
"10 is truly not a high enough score. It is rare these days to do business with someone who is so ..." Read more
"They do amazing work and the customer service is exceptional"
"... professional job! Cleaned truck for me as well and did a repair that required some extra thought that saved me a costly replacement" Read more
"It was ready earlier than promised"
"They did a fantastic job. It is better than new. They were so nice, friendly, helpful and professional. Best experience ..." Read more
"It was late by double qhat was estimated bc of the shops own damage to my xar that they had to fix at my cost."
"Excellent work in a timely fashion"
"They did a fantastic job and even got my car back to me earlier than expected."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kasey and crew always deliver on great service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Excellent work, and as described in estimate including timeline.

Customer Service

Very knowlegable and clear.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very poor communication from the time i dropped off my car to the day of repair. I did not receive a call about my car the entire time but had to call each day to get updates on when to pick up. On first call, the person on the line made the statement that it hadn’t been two days yet (the time estimate I received for my repair) and that is why they did not call me yet or give an update, even though I needed updates to make plans around work. On the day of pickup, I called at around 3 pm and asked if the car was ready and they said “oh yeah the car is ready and you can come get it” which only left 2 hour for that day to plan a time to get the car before the shopped closed (I was at work). It was difficult to have clear communication with your business and the lady on the phone was not very professional/polite (seemed irritated with my call).

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Repair Quality

Customer Service

The customer service was excellent. She explained everything completely and was very helpful

My Experience

Clear communication from Kasey. Great work repairing damage to our vehicle.

Likely to Recommend

Repair Quality

Like usual, Kasey and the APB crew exceed expectations with all the vehicles they work on for our company.

Customer Service

Like usual, Kasey was great!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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I wouldn’t take my vehicles anywhere else.

Repair Quality

Perfect experience!

Customer Service

Kasy and the rest of the staff were great.

Returned Clean

Likely to Recommend

Repair Quality

Everyone was amazing

Customer Service

Amazing

Likely to Recommend

I always recommend Airport Paint and Body

Repair Quality

Customer Service

Kasey was incredible

Likely to Recommend

Much better experience than I’ve had in the past I would definitely come back for future needs

Repair Quality

Car came back in excellent condition, experience with the shop repairs surpassed previous interactions with other shops

Customer Service

Kasey was great at keeping us informed on the repairs progress especially with us being on a tight deadline of needing the vehicle back for a trip

Likely to Recommend

I intend to bring my daughter’s SUV for work.

Repair Quality

Customer Service

Paint was outstanding but lost a little definition on wheel well. But, overall very satisfied with the work.

Returned Clean

Likely to Recommend

Yes, they do very good work!

Repair Quality

Great job great communication!

Customer Service

Experience was great!

Likely to Recommend

Repair Quality

Customer Service

Kasey was easily available to communicate with, she followed up after, and did a fantastic job!

Likely to Recommend

Repair Quality

We are very pleased with the car repairs. It now looks like a brand new car !! The work was completed exactly when they said it would be ready.

Customer Service

Everyone who talked to us was very professional, and made us feel comfortable that the repairs would be done right.

Returned Clean

Likely to Recommend

Repair Quality

Thank you for the great work you did on my truck. I will make sure all my friends and family know about the good work you all do!

Customer Service

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Repair Quality

Customer Service

I had to call to get updates. My car was kept for 7 days more than expected and had 2 things broken that i didn't break that was sent to my insurance for me to pay for. That's bad business.

Likely to Recommend

Repair Quality

Very professional job

Customer Service

Excellent customer service