D-Patrick Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was amazed at how great my vehicle looked when I picked it up.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

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Repair Quality - 1.5/5.0 -

All based on communication. From the FIRST discussion to the last, we talked about painting the car. EVERY CONVERSATION FOCUSED ON PAINTING THE CAR. The FIRST and LAST subject PLUS what kind of finish it would have over the paint. An ADDITIONAL SEVERAL PHONE CALLS. Was the car painted, NO. Were we TOLD the car would not be painted-NO. As I think of this conversation, I think I’ll change your rating to a one. For $5000 we still have three dents in the car that were the major dents. I think the only thing done was changing the windshield.

Customer Service - 1.0/5.0 -

Lots of talk nothing completed

Likely to Recommend - 5.0/5.0 -

Bumper looks great. Job well done.

Repair Quality - 5.0/5.0 -

A great job on the bumper. Job well done thanks.

Customer Service - 5.0/5.0 -

A great job by the service office representative. She was very helpful in the whole process. Thank you so much.

Likely to Recommend - 4.0/5.0 -

Just need to improve on communication

Repair Quality - 5.0/5.0 -

Once work was finally done. I was happy with the results

Customer Service - 3.0/5.0 -

Team was not very good at communication.

Likely to Recommend - 0.5/5.0 -

My car drove by someone at D Patrick ford for 375 miles during this whole process. I was not informed about it until I found out when I received my car back.

Repair Quality - 4.5/5.0

Customer Service - 2.0/5.0 -

My car was drove 375 miles without my consent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Erin in collision was great to work with when I was very frustrated with the insurance company.

Customer Service - 5.0/5.0 -

Erin was great to work with and communicated well.

My Experience - 0.0/5.0 -

Lack of communication is a huge issue. Was originally told it'd be ready between Oct 29 and 31. So I call 29th and leave msg, call 30th and leave msg, never get a call back either day. Call on 31st it goes to voicemail again so I drive over, only to be told that they'd found additional damage and had to order extra parts and now it should be ready by Wednesday the 5th. I should've been contacted as soon as additional damage was noticed and the mechanics knew there was going to be a delay in when car would be ready. Didn't hear anything Mon/Tues from you all so I figured it'd be ready on Wednesday afternoon. I called around 815 am on Wednesday, leave a msg, and then about 30 minutes later you send a text with a link to the car tracker thing that says expected completion is now the 7th (which was fine, I get delays happen, it is the lack of communication from you all until 2 days ago that is my issue). You all NEED to just send the tracking link as soon as car is dropped off for service, and keep the status updated as the car is going through your system as it would make the whole process way less frustrating.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

Repair itself was great, but communication was terrible. Never got callbacks after leaving multiple messages, had to physically go to the shop to get an answer as to when it'd be ready only to be told they'd had to order extra parts so there was a delay. Should have been called as soon as that happened. Also they didnt send out the repair tracker info til 2 days before repair was done, this should've been sent out the day I dropped the car off.

Customer Service - 2.5/5.0 -

Nice people but terrible communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

I was shocked with the lack of updates when I dropped it off it was only for a few days and no one contacted me back letting me know there were other issues until I called and emailed .

Customer Service - 2.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0 -

area repaired had some swirl marks in it from the buffing process which shouldn't be there.

Customer Service - 1.5/5.0 -

They would only contact by email until I finally sent an email back notifying Erin to only call me with updates, I was given a 5 day timeline for the repairs, then after they broke the rear quarter glass when removing it, it took them an additional 1.5 weeks to get the replacement glass and get it installed and the vehicle finished, in total they had it 17 days for a 5 day job and only offered us a $100 credit.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Repair looks good.

Customer Service - 5.0/5.0 -

Communication with the shop was good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Did a awesome job would recommend to other people

Repair Quality - 5.0/5.0 -

It looks amazing. I love it

Customer Service - 5.0/5.0 -

Answer my question when I had any.

Likely to Recommend - 5.0/5.0 -

Far exceeded my expectations!

Repair Quality - 5.0/5.0 -

Excellent communication!

Customer Service - 5.0/5.0 -

Very personable representatives