Darcars Collision Center of Baltimore
In operation 51 years.
At DARCARS, we work to repair your vehicle to pre-accident condition, without delays. Our technicians are factory trained and industry certified to handle all phases of collision repair. This means you can expect accurate estimating and high quality repairs from all DARCARS collision centers. We will make every step of the repair process from drop off to ON-Time delivery a positive experience. DARCARS wants to earn your TRUST for today, tomorrow, and years to come. Rest assured you made the right decision.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:30 am - 5:30 pm |
| Tue | 8:30 am - 5:30 pm |
| Wed | 8:30 am - 5:30 pm |
| Thu | 8:30 am - 5:30 pm |
| Fri | 8:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Manager Kevin ultimately made the experience positive through his professionalism, communication, and follow-through. However, the process became unnecessarily frustrating before his involvement due to poor communication and lack of progress for an extended period of time dealing with Chris. I would only feel comfortable recommending DARCARS if customers received the level of service and accountability that Kevin provided throughout the final resolution process and would not have to deal with Chris.
Repair Quality - 5.0/5.0 -
We are very satisfied with the vehicle itself, but the service experience was frustrating until Manager Kevin became involved. Our vehicle sat for approximately a month with little to no communication or visible progress from Chris. We repeatedly had to follow up for updates, and it felt like our concerns were not being prioritized or managed appropriately. The lack of communication and urgency created unnecessary frustration and significantly impacted our confidence in the process. Once Kevin stepped in, and we no longer had to deal with Chris, the experience completely changed. Kevin was professional, responsive, proactive, and took ownership of the situation immediately. He communicated clearly, followed through on commitments, and resolved issues that had been lingering far too long. Kevin ultimately restored our confidence in the dealership experience. Toyota should recognize employees like Kevin who demonstrate strong leadership and customer service, because the difference in professionalism and accountability was very noticeable.
Customer Service - 3.5/5.0 -
Our experience was extremely frustrating for approximately the first month due to poor communication, lack of follow-up, and little visible progress from Chris. We repeatedly had to reach out ourselves for updates and felt like our concerns were not being handled appropriately. The situation improved significantly once Manager Kevin became involved. Kevin was professional, responsive, communicative, and took ownership of the situation immediately. He followed through, kept us informed, and resolved issues that had been lingering far too long. Kevin ultimately restored our confidence in the dealership experience, but the process should never have required escalation to management after such an extended period without resolution.
Returned Clean
My Experience - 5.0/5.0 -
Was very easy getting the estimate filling out the paperwork and getting it done Thank you
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 2.5/5.0 -
No comment
Repair Quality - 0.5/5.0 -
Bubbles in the paint
Customer Service - 4.0/5.0 -
Pretty good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recomendaría a otra persona por la seguridad del trabajo.
Repair Quality - 5.0/5.0 -
Me he sentido muy satisfecho con el trabajo realizado a mi vehículo.
Customer Service - 5.0/5.0 -
He sido atendido con muy buena atención.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did good, it didn't take too long
Customer Service - 5.0/5.0 -
Nice people
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the work was excellent.
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
QC not great. Very Pleasant staff.
Repair Quality - 2.5/5.0 -
Bumper missing a clip. Passenger side seat side cover broke.
Customer Service - 2.5/5.0 -
Bumper missing a clip. Passenger side seat side cover broke.
My Experience - 5.0/5.0 -
The job was very good.I appreciate it thank you very much
My Experience - 5.0/5.0 -
The personnel were very polite and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 3.5/5.0 -
There's a few things I feel that could've been better. How ever timing of this issue was all my loss and still has me over the proverbial barrel. Ive not yet checked the fuse on the horn ? Ill do that today. And if its a fuse I'll swap it out. But further would have to be y'all. Thanks Guys for all your work. Really appreciated. MARK C
Customer Service - 4.5/5.0 -
You guys are great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin, Kim, and Chris were amazing, as well as the lovely lady from mechanical services (forgot her name). It was truly a relaxing experience. Thank You!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
everything was perfect, communication, the man who talked with me was great, when I dropped car off, and when I picked it up, he just made sure I was happy with everything, which was great!! and the car looked beautiful because they cleaned it, and best part was you cant even tell it was in an accident!
Likely to Recommend - 5.0/5.0 -
I was 100% satisfied! everybody was great, I was continously updates, and felt like they actually cared for me as a customer! and explained everything and made everything super easy!
Repair Quality - 5.0/5.0 -
communication was great! the gentlemen who first took the car and when I picked it up was great! wanted to make sure I was 100% happy, which I was! car looked beautiful, clean, and like it had never even been in an accident!
Customer Service - 5.0/5.0 -
everyone was cool and helpful, especially the guy who was helped me and explained everything to me!
My Experience - 5.0/5.0 -
The work on the car took a little longer than expected the work done on the car was top notch
My Experience - 0.0/5.0 -
I was not satisfied with the initial repair and Darcars should not have been, either. I would not take the car off the lot until the repair was done correctly.
Likely to Recommend - 2.0/5.0 -
I took the vehicle to DarCars because it was recommended as a repair center by GEICO. I expected the repair to be done correctly, the first time, but it was not.
Repair Quality - 0.5/5.0 -
The first time I went to pick up the car, I was totally dissatisfied. The repair was obviously not done the way it should have been and I refused to drive it off the lot. The second time I went to pick it up, the repair was done to my satisfaction. The point being that there should not have been a need for a second time. Anyone looking at the first repair should have seen that it was not done properly and needed to be redone.
Customer Service - 4.5/5.0 -
Customer service was great. But, again, there should not have been a reason for me to have to go back twice.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
They had no record of my appointment and had to beg for my repair to be made on the day of my appointment