Darcars Collision Center of Baltimore

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I love that you’ll cleaned my car

Customer Service - 5.0/5.0 -

Very quick and easy

My Experience - 0.0/5.0 -

I was very dissatisfied due to the collision department had my vehicle ten days shy of three months. For the first two weeks I was getting an update at least every three days, after the second week I got them once a week. On July 16, I called for an updated status since I hadn’t heard anything in a week time. I was told that there were issues with getting parts in and the I would have an update by July 18. I had to turn my rental in the same day and was told by Enterprise that I I was to keep the I would have to pay out of pocket for it and at the same time Geico stated that the collision shop stated that they would but never heard anything from the staff. I had stopped receiving updates. On July 29, 2025 I stopped passed and saw that my vehicle was just sitting on the lot with the front end removed (bumper, headlights, spoiler and fog lights). At the time I assumed that it was close to being repaired, so a couple of days later which was August 1 I stopped past again to find my car sitting in the same spot in an unsecured lot with the doors unlocked so I took pictures and contacted the adjuster the next day. He stated that the vehicle should be secured and that he would give them a call, received a call back from the adjuster Michael Hyatt who stated that someone would contact me later that day about a rental. I returned on August 2 to still find the vehicle door unlocked so I took pictures once again, I never received a phone call from anyone in regards to getting a rental. On August 15 I stopped past the office to see about an update, i was told that the part that were ordered were some of the wrong part or did not fit and had to be reorder and that I was not supposed to have turn the rental car in because the collision center spoke to Geico to say they would pick up the tab so I could call enterprise so that I could get another rental car. I contacted enterprise and was told that they didn’t have any cars available until next week so I never got one due to wife went on vacation on the 21st so I had her car until September 1st. On September 8th I contacted the collision center again and was told that my vehicle would be ready the next day due to the bumper was painted and the paint had gotten chipped so on September 9th I called back and was told that it would not be ready until it was inspected. I received a call on the 10th stating it was ready. I paid the deductible and picked up my vehicle. I am very dissatisfied due to the fact that I was getting updates then getting nothing, the amount of time it took just for a bumper and last but not least the blame game between Darcars and Geico with the rental. I went almost three months without transportation and found other means to get to work. Geico will also get the same result in their survey. I would not recommend your collision center to anyone. Thank you for asking about my experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Muy satisfecha

Likely to Recommend - 5.0/5.0 -

Positivo

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Meciénto agradecida

My Experience - 5.0/5.0 -

You guys did an amazing job on my Forrester! She’s my baby, and you also clean the inside and scrub my tires which they looked flipping fabulous. Only problem that I have is that my license plate wasn’t all the way put on my license plate fell off thank God I found it… I guess somebody started to put it on and then got sidetracked with something else. Thanks again, Kelly.

Likely to Recommend - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a wonderful job. Very communicative. Always kept me up to date on the progress of the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Porque se supone que soy un cliente de ahí, y pedí que hiciera una cosa, hicieron otra cosa que otras personas dijeron que les hiciera

Repair Quality - 1.0/5.0 -

No me encajaron bien, el bómper, el bómper sigue separado cuando estás parado un poco lejos, no se nota, pero cuando te acercas, se nota que está separado cerca de la luz dijeron que van a hacer encajar eso y no lo hicieron, sólo pusieron los brackets que está cerca de la llanta y nada más, no se me hace justo que lo hayan dejado así

Customer Service - 1.5/5.0 -

No me encajaron bien, el bómper, el bómper sigue separado cuando estás parado un poco lejos, no se nota, pero cuando te acercas, se nota que está separado cerca de la luz dijeron que van a hacer encajar eso y no lo hicieron, sólo pusieron los brackets que está cerca de la llanta y nada más, no se me hace justo que lo hayan dejado así

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I said it before, I would highly recommend DARCARS Collison Center for repairs to your Toyota vehicle! 😊

Repair Quality - 5.0/5.0 -

Thankful for Chris and his team of shops people! My 4Runner came out groovy as new and they even cleaned her up really good! Would definitely recommend their craftsmanship and timely, professional service! DARCARS breathes quality into their work! Thanks, SAMM

Customer Service - 5.0/5.0 -

Top notch customer service from Chris and his team!

My Experience - 5.0/5.0 -

The car looks brand new on the side that was repaired. Thank the entire team for me.

Likely to Recommend - 5.0/5.0 -

Toyota is the company to make it look like factory standards.

Repair Quality - 5.0/5.0 -

Amazing job! Looks brand new.

Customer Service - 5.0/5.0 -

Looks brand new!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The work, service and communication was wonderful. Could not be happier

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

One of the reverse cameras doesn’t properly work.

Customer Service - 3.5/5.0 -

My side camera doesn’t work properly anymore and window still doesn’t go down

My Experience - 5.0/5.0 -

Communication was great, enjoyed the text alerts. Perfect service.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Great serve & communication

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I have issues on the inside of my car when you guys are supposed to be working on the outside of it, but I’ll be there Monday to talk to someone. Thank you.

Likely to Recommend - 4.0/5.0 -

Depends on the outcome of this request

Repair Quality - 3.0/5.0 -

I cannot really give you my opinion until this work is complete. I suggested there was a problem with the right front blinker. I mentioned this to the person who took pictures on my car.Mathis name was Kevin. He said he would fix it. It is not fixed. It wasn’t even looked at. He suggested the bulb was burnt out. If anyone actually looked at the light bulb, it’s easy it see that the bulb is not in the socket, so of course it won’t blink. I also mentioned this problem to the insurance adjuster. I would like this problem fixed. Otherwise the work looks excellent and the car was returned to me cleaner than when it was dropped off. Please contact me about finishing this repair. 443-255-1484

Customer Service - 3.0/5.0