Darcars Collision Center of Baltimore

Likely to Recommend - 4.0/5.0 -

Depends on the outcome of this request

Repair Quality - 3.0/5.0 -

I cannot really give you my opinion until this work is complete. I suggested there was a problem with the right front blinker. I mentioned this to the person who took pictures on my car.Mathis name was Kevin. He said he would fix it. It is not fixed. It wasn’t even looked at. He suggested the bulb was burnt out. If anyone actually looked at the light bulb, it’s easy it see that the bulb is not in the socket, so of course it won’t blink. I also mentioned this problem to the insurance adjuster. I would like this problem fixed. Otherwise the work looks excellent and the car was returned to me cleaner than when it was dropped off. Please contact me about finishing this repair. 443-255-1484

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exelent

Customer Service - 5.0/5.0 -

Very good

Likely to Recommend - 0.5/5.0 -

If there was a 0 that’s what I would rate. I will not be recommending this shop to a friend or family member.

Repair Quality - 0.5/5.0 -

My experience with Darcars, specifically the Collision Center was terrible. When I initially dropped off the car after an accident that wasn’t my fault, I did simply that - just dropped off the car and the keys. There was no walkthrough with any member of the team nor was I asked what happened, where the damage to the vehicle was, etc. while I appreciate ease at drop off, I believe customers should have a different experience at drop off so they can walkthrough what happened to their vehicle. I did receive regular text updates about my car which were also appreciated. When I was told my car was ready for pick up again I was just told to sign the papers for release. There was no walkthrough of the work done, any after careful I should be mindful, etc. Again from a customer experience lens this felt very off putting. I did a walk around of my car and there was things still not completely finished or done correctly on my Vehicle. The shop manager insisted that I could take the car and just come back once the other parts come in. After some thought I decided to let Darcars keep my car because I wasn’t comfortable taking the car off the lot. The shop manager seemed to be irritated with my response saying things like you know it’s going to take a few days to get and other commentary. I told him I wasn’t comfortable taking my car off the lot until everything was complete. I come back a second time when they said my car was finished and I must say I am completely dissatisfied. There is a significant gap where one of the parts was replaced and other alignment issues. The shop manager assured me that there are OEM parts and everything is fully in there. A person with no car experience can look at my vehicle and tell you that something is not correct. The shop manager assured me that everything is correct and he’s done all that he knows to do. Still dissatisfied, he even encouraged me to take my car to a Hyundai dealer to see if there are adjustment recommendations that they have and if they do have recommendations we will take care of fixing my car and putting me in a rental. Is that what I should have to do? Now I’m fighting with the insurance company because no one will fix this repair. Im highly frustrated and disappointed. I never thought I’d have an experience like this with a collision center. I will not be returning nor will I recommend this shop to any person.

Customer Service - 1.5/5.0 -

Appreciated the text updates, but please see my first response about my customer service experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional, quality work, & kept me informed on the progress of repairs.

Customer Service - 5.0/5.0 -

Excellent!

My Experience - 5.0/5.0 -

They paid very close attention to detail and didn’t miss. I’m very satisfied

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m so happy with my car. Very professional and high quality work. Thank you!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and high quality service. Very satisfied and highly recommended

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am totally amazed on how well you guys took care of my vehicle I would recommend DarCars to anyone who have vehicle damage s, internal or external they really do a wonderful job. Thanks so much!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kim and Chris were very courteous.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Satisfied

Repair Quality - 5.0/5.0 -

Warranty work was completed and timely.

Customer Service - 5.0/5.0 -

Polite and friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks beautiful fixed and was very cleaned , thanks for the great job!!

My Experience - 0.0/5.0 -

Paint is not matching original color

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

They fixed the bumper great however my dash fold down drivers mirror was cracked upon return of my car. I’ve called multiple times about getting it repaired and haven’t heard back

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

I have brought my vehicle to Darcars every time it needed work and I am satisfied with the work I have received