Darcars Collision Center of Marlow Heights

3.9 (2,047reviews)
71%
5060 Auth Way,  Suitland,  MD  20746

At DARCARS, we work to repair your vehicle to pre-accident condition, without delays. Our technicians are factory trained and industry certified to handle all phases of collision repair. This means you can expect accurate estimating and high quality repairs from all DARCARS collision centers. We will make every step of the repair process from drop off to ON-Time delivery a positive experience. DARCARS wants to earn your TRUST for today, tomorrow, and years to come. Rest assured you made the right decision.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,047)

Likely to Recommend

Repair Quality

Found out suspension not fixed after being there 48 days.

Customer Service

Lack of communication and explanation for why vehicle was taking so long. I gave a 4 because Mr. Barry did reduce my deductible some.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Flies or Gnats are coming from inside my car. Not sure from where they are flying in the inside of my car when im driving.

Repair Quality

Not sure how my car was stored. There are flying ants in my car

Customer Service

My Experience

Everyone treated me with kindness and respect perfect service and my car was clean looks like a new car and my claim adjuster was very helpful thanks

Likely to Recommend

Repair Quality

My car is still making noise. I would like to bring it back so it could get checked out.

Customer Service

Great customer service

My Experience

Car looked great, and had to go back just for a tail light which they were VERY accommodating on. Highly recommend!

Likely to Recommend

Repair Quality

I was totally dissatisfied with the amount of tome it took to repair my vehicle. Every tome I called after 3 weeks, I got a different story. It took 5 weeks to fix my car. Unacceptable.

Customer Service

My car repair took too long and your representatives kept saying it would be done tomorrow

My Experience

I've been a DarCars customer since1975. The demolition center is great. The people who works there are very nice and ready to serve their customers.. Larry is the greatest he stayed with me the hold time with weekly updates while the vehicle was being worked on. I want to thank all those who worked on my vehicle. I really appreciate all that you do in getting my vehicle safely back on the road again. Thanks!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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My Experience

Good job thank you

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Repair Quality

Customer Service

Very satisfied

My Experience

The team was professional and very considerate. They kept me informed of my vehicles status throughout the repair process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I understand why the repairs took longer than expected and I am very satisfied with the work that has been done. Your staff was friendly and professional but I believe improvement can be made by them making more of an effort to keep your customers better informed in a more timely manner.

Likely to Recommend

Repair Quality

Customer Service

The was responsive once I called them. However, I would have appreciated a call to update me on the status of the repairs.

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Repair Quality

Bumper is not as tight on the right side where it was repaired

Customer Service

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Customer Service

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Repair Quality

The body work was satisfactory after 3 plus and needs to be redone. I will never bring my vehicle back for anything.

Customer Service

No one innthe service department answer the phone or returns calls.

My Experience

I was inconvenienced for 8 days due to a minor “scratch”; definitely minor. I was initially told 3/4 days; then 10 days and completion was 8 days. Given the option in the future, I definitely will not select this business.

Likely to Recommend

Too many unprofessional services.

Repair Quality

I’ve already submitted comments.

Customer Service

Flat affect, as if my presence disturbed her.