Darling's Collision Center
In operation 123 years, 19 years at this location.
Darling’s Collision Center in Augusta, ME provides expert collision repair, auto body repair, dent repair, bumper repair, paint work, frame repair, and insurance claim assistance for drivers in Augusta, Hallowell, Gardiner, Waterville, Winthrop, and surrounding Central Maine communities and beyond. We repair all makes and models and help restore vehicles after accidents with quality workmanship, attentive customer service, and a streamlined repair process. Conveniently located on Western Avenue in Augusta, our team is here to help get you back on the road with confidence.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never ever recommend this place to anyone
Repair Quality - 0.5/5.0 -
⭐️ 1 Star I’m extremely disappointed with my experience with Darling’s Collision Center in Augusta. The entire process was incredibly disorganized from start to finish, and the final quality of the repair was not what I expected from a professional collision center. When I dropped my car off, I was told the repair would take approximately Monday through Friday. I planned around that timeframe because I rely on my car to get to work. Instead, Darling’s ended up having my car for four days longer than the timeframe I was originally given, without providing me with a rental car or another form of transportation. Because I still needed to get to work every day, I had to rely on family members for transportation and pay them to use their vehicles. This was an additional expense and a major inconvenience that I would not have had if my car had been completed when I was originally told it would be. The communication and organization throughout the process were extremely frustrating. On Monday, I called and was told by a woman over the phone that my car was ready to be picked up. I went to the location I was given, only to find out that I had been directed to the wrong building. I spent approximately two hours there with multiple salesmen trying to figure out where my car was. No one seemed to know where it was or where it had been moved. I ended up walking around the entire dealership and looking through multiple garages with employees trying to locate my vehicle. I find this extremely unprofessional. If I am told my car is ready for pickup, I should not have to spend two hours searching an entire dealership for it because the staff cannot locate the vehicle. When I finally went back on Tuesday to pick up my car, there was another issue: they could not find my keys. Once again, I was left trying to track down where my vehicle and keys were within the building. At that point, I actually had to use my Apple AirTag to help locate my car. I should never have to track down my own vehicle inside a collision center because the employees cannot locate it. After all of that, I was expecting the actual repair to at least be done properly. Unfortunately, the paint match on the repaired bumper is terrible. The color is noticeably different from the rest of my vehicle, and it does not blend properly. It is very obvious when looking at the car, and the final result does not look like a professional repair. The fact that I waited four days beyond the original timeframe, had to pay family members for transportation, was sent to the wrong building, spent two hours trying to locate my car, had to track down my vehicle again the next day, and then received a repair with an obvious paint mismatch is extremely disappointing. I understand that collision repairs can sometimes take longer than expected and that unexpected issues can happen during a repair. What I have a problem with is the lack of communication, organization, and attention to detail throughout the entire experience. Given the extended delay, transportation costs and inconvenience I experienced, along with the poor quality of the final paint match, I believe compensation is appropriate. At the very least, I expect Darling’s to take responsibility for the issues with the repair and work with me toward a reasonable resolution. I would strongly recommend anyone having their vehicle repaired here to thoroughly inspect their vehicle before accepting it
Customer Service - 0.5/5.0 -
⭐️ 1 Star I’m extremely disappointed with my experience with Darling’s Collision Center in Augusta. The entire process was incredibly disorganized from start to finish, and the final quality of the repair was not what I expected from a professional collision center. When I dropped my car off, I was told the repair would take approximately Monday through Friday. I planned around that timeframe because I rely on my car to get to work. Instead, Darling’s ended up having my car for four days longer than the timeframe I was originally given, without providing me with a rental car or another form of transportation. Because I still needed to get to work every day, I had to rely on family members for transportation and pay them to use their vehicles. This was an additional expense and a major inconvenience that I would not have had if my car had been completed when I was originally told it would be. The communication and organization throughout the process were extremely frustrating. On Monday, I called and was told by a woman over the phone that my car was ready to be picked up. I went to the location I was given, only to find out that I had been directed to the wrong building. I spent approximately two hours there with multiple salesmen trying to figure out where my car was. No one seemed to know where it was or where it had been moved. I ended up walking around the entire dealership and looking through multiple garages with employees trying to locate my vehicle. I find this extremely unprofessional. If I am told my car is ready for pickup, I should not have to spend two hours searching an entire dealership for it because the staff cannot locate the vehicle. When I finally went back on Tuesday to pick up my car, there was another issue: they could not find my keys. Once again, I was left trying to track down where my vehicle and keys were within the building. At that point, I actually had to use my Apple AirTag to help locate my car. I should never have to track down my own vehicle inside a collision center because the employees cannot locate it. After all of that, I was expecting the actual repair to at least be done properly. Unfortunately, the paint match on the repaired bumper is terrible. The color is noticeably different from the rest of my vehicle, and it does not blend properly. It is very obvious when looking at the car, and the final result does not look like a professional repair. The fact that I waited four days beyond the original timeframe, had to pay family members for transportation, was sent to the wrong building, spent two hours trying to locate my car, had to track down my vehicle again the next day, and then received a repair with an obvious paint mismatch is extremely disappointing. I understand that collision repairs can sometimes take longer than expected and that unexpected issues can happen during a repair. What I have a problem with is the lack of communication, organization, and attention to detail throughout the entire experience. Given the extended delay, transportation costs and inconvenience I experienced, along with the poor quality of the final paint match, I believe compensation is appropriate. At the very least, I expect Darling’s to take responsibility for the issues with the repair and work with me toward a reasonable resolution.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job was done on time and looks good 👍